Associate Engineer/Engineer, IT Infrastructure (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39593 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Information Technology Team, within the Information Technology Division.
• ​Responsible for working with other engineers as a liaison between the business and technology teams in defining and/or conveying software products and services being delivered as well a foocusing on supporting both project and operational objectives by analyzing business functions, gathering business requirements and technical information, evaluating output requirements and recommending controls. Additionally, is involved in supporting customer/business needs around user administration, configuration management, communicating system behaviors, reporting, performance, monitoring, coordinating system needs (end of service life, patching, upgrading), support incoming bugs & defects as well as assist project managers with change requests, small enhancements and contribute to any incoming project initiatives. The Infrastructure Engineer will be a key contributor in developing solutions on complex infrastructure projects.

What you'll do

Provides on-going support for existing systems

• Assists with the development of business requirements, translates them into functional and technical specifications and tracks them through the complete development and/or change life-cycle
• Performs or coordinates gathering, review, and analysis of data and data integrity
• Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations
• Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams
• Encourages an environment of sharing and team work among the team
• Troubleshoots and resolves system issues, and/or coordinate same
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
• Supports system change process that notifies all business areas and managers of system downtime, delays, and/or alerts
• Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
• Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2 years of experience as a systems or infrastructure engineer or administrator

Preferred Qualifications- Education & Prior Job Experience

• ​3+ years of experience as a systems or infrastructure engineer or administrator
• Airline industry experience

Skills, Licenses & Certifications

• Ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• Knowledge of IT business operations, systems requirements and processes
• Understanding of computer technologies, environments, and datacenters and their engineering integration into mission critical system designs
• Knowledge in operating systems, client and/or hosting hardware, back office applications, web and application services, network protocols, databases, connectivity services, storage, backup and recovery, and systems management concepts and techniques for mission critical systems
• Demonstrated experience in the following technologies:
  • Database technologies
  • Windows 7, 8.1, 10
• Experience in creating Programs and their related Process in regards to Health of Devices, Networks
• Understanding of DNS and DHCP protocols
• Ability to create IPv4 addressing plans
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Knowledge of DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
• Ability to work in an Agile project management methodology, specifically within the infrastructure area
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Access, and Visio)

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39593 

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