Director, Customer Technology Architecture (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 39600 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is a member of the Customer Technology Senior leadership team within the Technology Division.  The role will lead the execution and evolution of the technology strategy and governance practice within Customer Technology.  Additionally, the role will oversee the system architecture and integration of all applications and products within Customer Technology, as well as integration with systems and solutions in other areas of IT, such as Airline Operations Technology, Enterprise Technology, and Corporate Technology.

What you'll do

• Supports Delivery Transformation by providing clear architectural and strategic guardrails that empower teams to operate autonomously
• Collaborates with the engineering community and technologists throughout the enterprise to define and drive technology strategy
• Promotes Technical Excellence within Customer Technology by raising the visibility of engineering practices and driving the adoption of automation platforms that accelerate cloud migration.
• Decomposes very complex systems into their essential functions
• Drives action plans in all parts of the portfolio around Resiliency, Adaptability, and Interoperability
• Coordinates architectural choices within the standards defined across American Airlines
• Sponsors hack-a-thons and other incubator techniques to experiment with ideas that would change our ability to deliver faster or solve a business problem in a completely different way
• Represents Customer Technology on the Technology Strategy and Governance Committee
• Leads the SRE practice within Customer Technology
• Mentors and upskills the technical talent across the team
• Communicates and sells the technical vision for the portfolio

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Demonstrates the highest level of ethics and integrity
• Bachelor’s Degree in Computer Science, Computer Engineering, Technology , Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 8 years of enterprise architecture experience, specifically mapping out integration strategies and practical standards across portfolios of assets

Preferred Qualifications- Education & Prior Job Experience

• Masters Degree Preferred

Skills, Licenses & Certifications

• Extensive experience collaborating with cross-functional architecture groups
• Ability to drive action plans in resiliency, adaptability, and architectural coupling concepts such as API and other interface-driven techniques
• Proficiency in understanding where to gain leverage on evolving our architectures and driving change in areas where we expect to need to evolve more frequently, rather than focusing on “what’s cool”
• Proficiency in Agile and SDLC methodologies
• Excellent verbal and written communication skills, with ability to effectively and clearly communicate with senior business and IT stakeholders and to sell a technical strategy and vision
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• Ability to build collaborative relationships with, and consensus amongst, multiple stakeholders with varying points of view

All you'll need for success, continued

• Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Believes in and promotes the American Airlines five leadership attributes:
• Caring – We care about all team members
• Collaboration – We succeed as a team
• Development – We build future leaders
• Results – We drive to be the best
• Future – We continually challenge the status quo

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 39600 

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