Project Manager/Sr Project Manager, Customer Experience (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40253 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for managing projects, supporting the product teams and reporting project and product progress and issues to management.  Also responsible for leading the Customer Solutions team through the phases of product lifecycle by showing the value of the initiatives and how they deliver on the assigned objectives and key results.
• ​This job is a member of the Customer Solutions Team within the Customer Experience Innovation and Delivery Division.

What you'll do

• Partners and builds relationships with managers and leaders throughout Customer Experience Innovation and Delivery
• Acts as a liaison to departments outside of Customer Experience Innovation and Delivery, including IT, Airport Customer Experience, Merchandising, Reservations, Revenue Management, Marketing and Corporate Communications 
• Continues to develop Project Management and data analysis skills which will be useful for future project work within Customer Solutions or another department
• Presents project and product progress, risks and issues to the Customer Solutions leadership team
• Identifies opportunities and overcome obstacles to deliver on desired outcomes
• Works with the product teams to incorporate data into every phase of the product lifecycle in order to support current and future initiatives
• Acts as Customer Solutions primary point of contact and subject matter expert for assigned work
• Acts as resource to key internal departments to define and prioritize objectives and key results
• Communicates project and product status to management, key stakeholders and business leaders as necessary via presentations and other business documents 
• Identifies concerns, researches solutions, and assists with gathering user feedback as necessary
• Ensures proper project and product document requirements and deliverables are clearly defined and delivered
• Conducts meetings
• Completes project and product tracking/analysis reports
• Leads management of and reporting on assigned projects and product initiatives
• Acts as resource to key internal departments to define and prioritize outcomes
• Continuously represent the user and incorporate feedback into all steps of the process 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in relevant field or equivalent experience and training

• 2 years of airline experience

• 2 years Project Management experience

• 2 years of data analysis experience

Preferred Qualifications- Education & Prior Job Experience

• Experience with product development
• Experience with Tableau, Power BI, Cognos, or other data experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, etc
• Presentation experience including use of MS PowerPoint
• Knowledge of key product development items, including objectives and key results (OKRs), product funding, product roles, integrating user feedback and scaling new technology 
• Excellent interpersonal skills
• Excellent analytical skills
• Ability to drive for improvements
• Ability to adapt easily to changing priorities and direction
• Ability to build consensus and achieve results through others
• Demonstrated ability to effectively manage multiple concurrent projects
• Ability to work with minimal supervision
• Ability to work under pressure, prioritize outcomes, deliver on desired outcomes, balance the big picture with the requisite details and maintain flexibility
• Ability to effectively manage multiple, concurrent efforts

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40253 

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