Specialist, Flight Service Administration (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 40321 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Flight Service Team within the Customer Experience Division.
• ​Responsible for acting as the provider of quantitative data, ensuring effective operation of and proper strategic planning for the airline business.This job is also responsible for a variety of tasks across a host of operational functions and strategic areas.

What you'll do

• ​Compiles data for state leave tracking encompassing the calculation of sick accruals
• Updates flight attendant and Flight Service rosters bi-weekly
• Coordinates employee anniversary and retirement letters
• Conducts seniority research and runs monthly seniority macros
• Performs attrition analysis
• Provides methodical monthly departmental reporting

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED equivalency
• Experience in working effectively under extreme deadline pressure
• Must have strong analytical and problem-solving skills, with the ability to identify recommended solutions

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in Business, Finance, IT or equivalent degree

Skills, Licenses & Certifications

• ​Knowledge of Microsoft products (Word, Outlook, PowerPoint) with strong Excel skills
• Knowledge of American Airlines (AA) policies, procedures, agreements, and budgeting functions
• Strong analytical skills
• Ability to communicate technical data clearly and swiftly
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to maintain the highest standards of integrity and confidentiality
• Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, union environment
• Ability to demonstrate strong customer service skills
• Ability to be a team player – works well with others, willing to help out where needed, etc.
• Ability to work with large data sets using Excel, including common data analysis formulas, Pivot tables and charts
• Ability to work with abnormal data sets from a variety of sources and able to normalize the same based on any number of primary keys
• Ability to work with management to prioritize business and information needs
• Ability to locate and define new process improvement opportunities
• Attention to detail

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40321 

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