Manager, AACU Business Technology (Ft Worth, TX, US)

Location: AAFCU Headquarters (DFW-AACU) 
Additional Locations: None
Requisition ID: 40715 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is a member of the Technology Team at American Airlines Credit Union.  Responsible for the coordination and implementation of business unit and various IT projects within the proposed project timeline for American Airlines Credit Union while partnering with business units to help them define, propose, and solve key initiatives.

What you'll do

• Leads the Business Technology and Business Process Analyst groups
• Consults with Business Technology Director and business unit management to understand their project requirements, timelines and project prioritization
• Collaborates with Business Units, Application Support, Application Development, Information Security, Infrastructure teams and others to develop creative solutions
• Communicates with project teams to review the scope of all IT work requested by the business units
• Reviews and updates standards for business unit process documentation, including process mapping
• Establishes and maintains standards for member journey mapping, including use cases
• Develops and executes a review process of project documentation to include; requirements gathering, project scope, project scoring, risk assessment
• Plans with the technology team to develop innovative technical processes and application solutions
• Evaluates opportunities for synergies to drive change by improving processes and applications
• Ensures technical design and use cases are created to help facilitate appropriate business unit testing
• Creates and maintains a line of communication with the Project team, Quality Assurance, other IT departments, and third-party partners/vendors
• Participates in team discussions with the Business Technology Director and Project team to develop a Business Technology project tracking and business unit management metrics tracking plan
• Performs other duties as assigned
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications - Education & Prior Job Experience

• Bachelor’s degree in IT, Business Systems, or similar related work experience
• Three years of experience in business technology and/or project management

 

Preferred Qualifications- Education & Prior Job Experience

• Five years of experience in the financial services industry
• Three years of experience leading, developing and motivating a team
• Process improvement certification, or similar related work experience
• Project management certification, or similar related work experience
• Knowledge of financial services including regulations, products, and processes
• Knowledge of software applications, database and programming fundamentals, and vendor management
• Experience with the credit union’s financial applications

All you'll need for success

Skills, Licenses & Certifications

• Skilled in advanced PC and Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to utilize multiple reporting tools
• Ability to demonstrate excellent oral and written communication skills & presentation skills
• Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to supervise multiple staff personnel
• Ability to demonstrate excellent planning and organization skills with the ability to prioritize and manage multiple assignments simultaneously with attention to detail
• Ability to exercise excellent troubleshooting skills and the ability to analyze problems objectively
• Ability to demonstrate strong analytical and decision making skills
• Ability to be change-oriented and sell the benefits of change
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 40715 

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