Al Futtaim Jobs - Tenant Relations Manager | AFGRE | Dubai, UAE (Dubai, AE)

Job Requisition ID: [[89146]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Job Title:                       Tenant Relations Manager

Division:                        Mall Management, Al Futtaim Group Real Estate (AFGRE)

Reporting Manager:   Mall Manager - Dubai Festival City Mall

Direct Reports:             2

Location:                       Dubai Festival City, Dubai, UAE

 

JOB PURPOSE

The Tenant Relations Manager is the primary contact and spokesperson within Dubai Festival City Mall for all the tenants and is responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.

 

Reporting to the Mall Manager, the Tenant Relations Manager will be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

 

The Relations Manager will ultimately build relationships to ensure the successful delivery of the short, medium and long term expectations of Dubai Festival City Mall stakeholders whilst implementing strategies to advance our retailers revenue, profitability, operations and sustainability.

 

KEY ACCOUNTABILITIES

Liaison between the Tenants and the Mall Management Team

• Assume daily point of contact for retailer relationship management the for tenant portfolio
• Developing relationships via all avenues including retail partnerships, meeting and forums
• Foster closer relationship between tenants and the management team
• Handling handover and takeover of tenants
• Dissemination of information to the tenants on all operational matters
• Ensure all tenants and key stakeholders are aware of the standards, products and services
• Attend to needs of tenants in shopping mall
• Provide consultations to tenant’s on their business or operations needs
• Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
• Work with the wider mall management team to resolve issues with tenants as quickly as possible
• Track, interpret and resolve tenant issues and responds to trends
• Design, conduct, evaluate and interpret tenant satisfaction surveys

Tenant Performance Management

• Manage projects to meet key objectives that drive the performance of tenants
• Maintain systems for collating and reporting on retail development and performance
• Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
• Monitor and analyse tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
• Action all areas of improvement based on the outcomes of performance metrics
• Provide report  performance metrics to the senior Mall Management team

Operational Management

• Generate the Tenant Activity Management Reports and recommendations
• Develop and implement the shop level tenant visitation schedule
• Provide input to the Tenant Handbook

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures

• Identify and ensure that the standards are communicated to all tenants and implemented accordingly
• Regularly review and if necessary, improve upon operational systems and processes
• Provide improvement feedback to senior mall management team
• Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations

Liaison between AFGRE and the Retail Tenants

• Partner with and assume point of contact between the tenants and the  various AFGRE teams including the leasing, mall management, marketing, finance and facilities management, to agree and deliver business specific projects
• Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant AFGRE teams
• Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants

 

PERSON SPECIFICATIONS

Minimum Qualifications and Knowledge:

• Accredited diploma or degree holder

 

Minimum Experience:

• Successful track record of building effective tenant relations within a shopping mall or retail property management environment
• Minimum 4 years of relevant experience in a similar position
• Knowledge of tenancy related issues in shopping malls
• Knowledge of retail leasing and lease management
• Strong knowledge and exposure to the GCC retail market

 

Job-Specific Skills:

• Excellent commercial acumen
• Ability to liaise, influence and interact effectively with diverse audiences
• Strong communication, relationship building and motivational skills
• Excellent verbal and written English language skills

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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