Branch Manager, AA Credit Union Branch Operations (New York City, NY, US)

Location: JFK Hgr 10 (JFK-HG10) 
Additional Locations: None
Requisition ID: 42346 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Credit Union Team, within the American Airlines Credit Union.
• ​Responsible for overseeing the management of branches within a specific region in support of building member-relationships for the long-term by matching member needs to American Airlines Credit Union product and service solutions.

What you'll do

• Directs the operation of a full service Credit Union branch and be fully engaged in the development of business
• Maintains communication between the branch and Regional Director in regards to operations and productivity
• Maintains knowledge of the Credit Union's products and services in order to efficiently train and motivate staff to cross-sell
• Implements operational, budgeting, marketing and loan procedures as well as delinquency and cost control
• Exercises lending authority to process new loan applications, which includes interviewing the member, analyzing credit reports and documentation and offering the best product to meet member needs, including consumer loans
• Coordinates and participates in "Credit Union Days" as needed in order to grow business
• Recruits, hires, motivates and trains management and support staff
• Coaches and counsels personnel and provide guidance to the teams on member service, sales and performance
• Conducts annual employee evaluations and individual coaching sessions as needed
• Motivates branch staff in an effort to maintain optimal member service level
• Monitors and keeps inventory of the facilities and equipment needs of the branch
• Leads branch staff to attain all branch goals, including but not limited to, lending, membership and product goals
• Conducts and reviews various monthly, quarterly & semi-annual branch operations-type audits/reports
• Ensures security and soundness of branch operations, and provides confidentiality of all account information and Credit Union documents
• Represents and promotes the Credit Union within the business community
• Performs Notary services as required
• Performs other duties, as assigned
• Ability to travel
• Ability to work varying schedules, including evenings and weekends
• Ability to maintain satisfactory performance and attendance
• Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalent

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor's Degree in Business, Finance, or related area, or equivalent financial services experience
• Credit Union or bank management experience
• Credit approval authorization, credit union, and finance company experience
• Consumer lending experience lending experience
• Staff supervisory experience

Skills, Licenses & Certifications

• Ability to pass applicable American Airlines pre-hire compliance checks
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must have an acceptable credit history, which will be verified
• Ability to demonstrate excellent member service skills
• Ability to demonstrate superior people management, interpersonal and employee engagement skills, to include directing, coaching, counseling and motivating staff
• Ability to work well under deadlines, with conflicting deadlines, and high volume stress of project work
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Ability to cooperate and synergize well with staff and all other departments in the Credit Union
• Ability to exercise sound judgment in making recommendations on information gathered/reviewed
• Ability to demonstrate skills and drive necessary to thrive in a competitive Credit Union sales environment
• Ability to demonstrate strong analytical, mathematical, planning and organizational skills, along with capacity for attention to detail
• Ability to effectively communicate with all levels both verbally and written
• Ability to speak, read, and write Spanish is a plus
• Ability to be flexible and adapt to constant change
• Ability to work independently and with minimal supervision

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 42346 

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