Al Futtaim Jobs - Cluster In-charge | Al-Futtaim Healthcare | Dubai (Dubai, AE)

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Al-Futtaim is now entering the healthcare sector. We will expand our product and service portfolio by providing high-quality health and patient care. Using the latest innovations in technology and best clinical practices, we will strive to improve health outcomes and support people within the UAE and beyond to live happier, healthier and better lives

 

Come join us to live well, work better, and be the best.

 

KEY ACCOUNTABILITIES:

• The incumbent will operate from the current workbase (Pharmacy) & the role and responsibilities will remain the same concerning to the workbase.
• Work with Pharmacy team to execute and achieve all assigned financial goals, operational, and customer service metrics and ensuring sales targets are achieved in the assigned pharmacies.
• Ensure that shop floor employees are properly trained and coached in customer service excellence and they are highly motivated to offer exceptional customer service. Promote and ensure follow-up on all customer service issues as required.
• Responsible for staffing of all outlets within the area.
• Monitor and ensure compliance with Company policies and procedures.
• Conducting store audits and review weekly sales report to assess the team performance and prepare action plans and work on that for better performance.
• Train other medical personnel on matters pertaining to the pharmacy.
• Communicates with and treats pharmacy’s customers
• Works effectively with other healthcare employees, managers, and departments.
• Complies with local drug regulatory laws as regulated by the country of operation like drug enforcement administration, and the food and drug administration by monitoring nursing unit inspections; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions.
• Ensures that all pharmacies are adhering to infection-control protocols.
• Ensuring safe and clean working environment in all pharmacies by complying with procedures, rules, and regulations.
• Maintains pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

 

Pharmacy Budget Achievement

• To support the pharmacy div. in achieving the revenue budget and GP% target
• To drive best Sales practice within the division, implementation of sales and marketing activities in the pharmacies, monitoring its performance and reporting in order to achieve the set budgets
• Uphold Group policies and standards; ensuring alignment to group strategy

Customer Service

• To ensure that all Pharmacists are extending great customer service to all clients visiting pharmacies.
• To achieve excellent rating for the empanelled pharmacies in the DSES scheme under Dubai Economic Dept.
• Ensuring better communication with the clinic team, collaboration and co-ordination

Manpower Allocation

• Ensure optimum manpower allocation in order to achieve the business objectives
• Monitoring staff performance and come up with improvement plans

 

Best Practices (Coaching/ Training)

• Become the Pharmacy Domain Expert and “go-to” person for anything related to Retail Pharmacy
• To hold coaching workshops with Business to share best practice
• To work together with other departments and divisions within the organisation to identify any process improvements and improve standards and efficiency.
• Monitor Usage and create SOP’s wherever possible

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge:

• Bachelor’s Degree in Pharmacology from a recognised institution.
• UAE License or Eligibility as a clinical Pharmacist
• Fluency in English (speak, read and write).
• Arabic speaking skills will be an added advantage.
• Excellent Computer Literacy skills is required.

 

Minimum Experience:

Minimum 2+ years experience as Pharmacy in-charge.

 

Behavioural Competencies:

• Excellent presentation and analytical skills
• Strong leadership and supervisory skills
• Exceptional written and oral communication skills
• Good decision making skills
• Strong operational thinking skills
• Critical Thinking
• Conflict Management
• Multi-Tasking

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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