Al Futtaim Jobs - E-Commerce Integration Specialist | IKEA | Service Office, Dubai (Dubai, AE)

About Al-Futtaim Private Company LLC

 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

About Al-Futtaim IKEA

 

GROWING TOGETHER...

 

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

 

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

 

About You

You have Interest and inspired of digital development. You have the willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer. You lead and act the IKEA culture and values. You are inspired by working together in fast paced and complex environments.  You are energized by achieving success and results through people.

 

What’s more, we believe that you have the following knowledge, capabilities and motivation:

• Live and share the IKEA values every day

• You have a genuine passion for digitization and multi-channel retail and have a good understanding of industry trends
• Worked as ‘Business analyst’ capacity, preferred and able to streamline processes/SOP and document them
• You have good understanding with process and workflows involving all the digital channels
• You have good understanding workflow tools and have mindset in illustrating various flows using flowcharts
• You have a good understanding of customer experience both in store and online.
• You have basic understanding of Web technologies 
• You have good knowledge in APIs, Postman, Test cases, Jira, Confluence, Desktop/Mobile/Kiosk Operating systems, Mobile App stores and various Content management systems including Magento
• You have good understanding about Payment gateways, Mobile app SDK, Checkout systems, Single Sign On and other omni channel integrations   
• You have a creative and analytical mind set, with a data driven and result driven approach
• You have experience in leading digital solutions implementation
• You have excellent influencing and knowledge sharing skills (verbal and written) to all different levels within the organization
• Proven Project Management experience: Able to initiate, setup, and drive projects from start to finish. Experience in using tools like Jira, MS Project or similar is a plus.
• Strong commercial and customer experience, with good communication skills

 

About the Role

The eCommerce Integration Speciaist is reponsible to derive process/workflow as part of project scope and lead the implementation by coordinating between both projects and operations team for all the new and existing digital projects by considering customer experience and business value. 

 

Key Specific Accountabilities:

• Lead medium to sophisticated integration and improvement demands, requested by customers or business, including but not limited to designing, building, integrating, configuring, validating, testing and maintaining new and existing digital solutions.
• Interact and engage with our customers and key partners throughout the project lifecycle with proven understanding of business process and with commercial savvy mentality
• Collaborate with our eCommerce, middleware and ERP teams during the entire digital channel lifecycle to maintain, tailor and improve business processes   
• Ongoing support: manage the solution vendors or do hands-on support to ensure the optimum service is in place to support business results. Manage and continuously enhance the Service level of the vendor support 
• Continuous improvement: closely work with the business owner,  users and customer feedback, to identify the improvement opportunities, analyze and assess business requirement, develop and align the system solution and deliver it to realize the business value proposition. 
• Project management: Participation in projects where responsible to support the full cycle project management within agreed timeline/ budget/scope including initialization, analysis and design, testing, deployment and hyper care. Agile project implementation approach will be applied where suitable. 
• Lead the development and implementation of identified solutions by working together with stakeholders and vendors
• Maintain accurate and clear documentation of digital solutions with technical details, business flows, customer journeys and user manuals, to be able to maintain and easily rollout to different stores
• Actively contribute to the development of processes, Ways of Working, tools and methods used in IKEA Agile
• Follow-up key digital delivery performance indicators that are aligned with the overall business performance indicators/ KPI of IKEA

 

A few more things for you

 

Interest? Then please join us for a rewarding career journey!

 

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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