Al Futtaim Jobs - eCRM and Marketing Automation Manager | Retail eCommerce | Dubai (Dubai, AE)

Job Requisition ID: 102316 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

 

ROLE PURPOSE:

End to end Management of eCRM & automation campaigns. Responsible for driving up Customer retention, execution of retention strategy, setup and eCRM campaigns.

 

Job Description:

As the Senior manager CRM & Automation, you will be responsible for the overall strategy and implementation of our lifecycle, retention & personalization marketing campaigns; their planning, briefing, designing and execution as well as measuring the effectiveness of the programs. You will also have to build your own team to implement those strategies.

 

Responsibilities

• Help elaborating the eCRM & Marketing Automation Strategies
• Design Omnichannel strategies that include eCRM & Marketing Automation (email, web & app push notifications, retention, upsell, re-activation of defecting customers)
• Maximize the customer lifetime value, retention, response & conversion rates, average revenue per user
• Minimize churn rate, abandonment rate
• Create customer targeting and segmentation strategies
• Web & email Personalization
• Testing strategy to continuously optimize CRM programs, emails, personalization & landing pages, and complete campaigns

 

Implementation & reporting

• Implement, monitor and improve all created strategies (CRM, Marketing Automation, personalization
• Define and optimize key performance metrics and prepare relevant dashboards to share results across the team and report up to senior management
• Leverage internal creative teams and agencies to build breakthrough creative to drive adoption and growth.
• Analyzing marketing metrics (conversion rates, web analytics etc.)
• Assisting with promotional events to attract leads
• Working with the relevant stakeholders across category marketing, content, tech, creative, customer service

 

Key Accountabilities

• Manage day to day eMail, SMS, Web Push & App Push campaigns
• Reporting
• Teamwork
• Personal Development

 

Candidate requirements:

• Base Requirement: 3+ years in Marketing Automation & CRM

 

The ideal candidate is a highly analytical, creative, and organized marketer who has a proven track record in growing businesses and can jump in and make an immediate impact. This is a very much roll-up your sleeves position where you will have to prove the effectiveness of your strategies to further develop your position. Opportunities to grow in the company will be directly proportional to the performance.

 

Minimum Experience and Knowledge:

• Must be from an E-commerce background
• CRM Experience (Sales Force, SAP, Oracle, Magento, Hubspot…)
• Marketing automation including email marketing, push notifications and web push notifications and SMS experience is a must
• Familiar with Automation tools such as Marketo, WebEngage, Braze, Emarsys, use Insinder…
• Experience with integration is a plus
• English & Arabic fluency is mandatory

 

Job-Specific Skills:

• HTML 5 & responsive design
• Photoshop  / dreamweaver or any HTML editor
• Advanced skills in MS Excel
• Experience using a CDP is a plus

 

 

 

 

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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