Al Futtaim Jobs - Genesys Custom Application Developer | AFT | Dubai, UAE (Dubai, AE)

Job Requisition ID: [[64404]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Job Title:                             Professional Services Consultant – Custom solutions Development

Reports to:                         Program Manager, Technical Manager

Direct Reports:                  Service Delivery Team

                                             Dotted line – Presales, Technical Account Managers, Projects / Service delivery

Department:                      Service

Location:                             Dubai, UAE

 

JOB PURPOSE

The Software Engineer will be responsible for full stack application development. The software developers shall Analyse, Design, Build, test and deploy the software developed for Genesys Contact centre business of Al Futtaim Technologies Development will primarily using Genesys Pure Cloud APIs.

 

KEY ACCOUNTABILITIES

In-house Development:

• Perform In-house product testing, quality testing
• Develop and plan internal add-ons and product development
• Working with teammates in upgrading in house applications to current Microsoft technologies with additional features to meet dynamic business needs.

Project Delivery:

• Ensure the committed time lines are met for the projects at customer sites within the agreed scope, cost, quality and timelines.
• Continuously upgrade the skills by self-learning and on job training.
• Assisting in the collection and documentation of user's requirements, development of user stories, and estimates.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Participating in peer-reviews of solution designs and related code.
• Package and support deployment of releases.
• Design, develop, and unit test applications in accordance with established standard
• Adhering to high-quality development principles while delivering solutions on-time and on-budget

Service Delivery:

• Ensure Customer Satisfaction with the 24x7 Support
• Analysing and resolving technical and application problems.

Project Quality Management:

• Ensure the quality of all assigned projects executed/ achieved according to the quality standards defined by the project brief resulting in receipt of the Completion Certificate.

Administrative & Coordination Support:

• Ensure excellent documentation management and day to day activities are undertaken to the required standards.
• Assist with the preparation, coordination and updating of the business reports.
• Provide a high collaboration level to support and assistance to other departments and senior managers whenever needed.

 

JOB CONTEXT

This position operates within the context of Application Development on Genesys Platform. The Software Engineer will be responsible for installation and maintenance of Genesys and Custom application on the latest Genesys contact centre solutions, working with Genesys API’s and services to build custom desktop components, third-party integrations, communications systems, notification platforms, real-time data transformations and mobile applications, provide support to entitled clients at the application level for custom developed solutions (applications and components) on as needed basis.

 

QUALIFICATIONS, EXPERIENCE & SKILLS

Qualifications and Knowledge: 

• B.E/B.Tech/MCA or equivalent. Computer Science major preferred
• Genesys Certified Professional – Platform SDK Certification
• MCP, MCSD, Oracle certified Java developer Certification
• Genesys PureCloud domain experience is advantageous
• Working experience in Agile project is desirable

 

Experience:

• Minimum 3 years of experience in leading the solution delivery activity at customer site.
• Minimum 4 years software development experience in C#, Java where an additional language such as Python, PHP is a benefit.
• Design and develop software solutions leveraging Genesys products and services based on industry best Services/Project Delivery practices
• Develop solutions using modern languages and Genesys SDKs/APIs on AWS, Windows, and Linux platforms

 

Technical Skills:

• 5 years or more of commercial software development experience in Java, and C#.NET, JavaScript, Nodejs, ReactJS, mobile, and HTML/CSS. Includes a working knowledge of SQL and no-SQL databases
• Must have Technical Angular 2.0+/Bootstrap/HTML 5
• Must have hands on delivering Project with Angular 2.0+, Node js, C# and Spring.
• Must have Technical hands on Spring Core, REST API, SOAP, AOP, Security, Integration
• Prior hands on development experience required in Java, J2EE, Spring , Python, PHP & JavaScript
• Must have Technical hands on to integrate REST services with UI.
• Experience developing for and deploying on Linux operating environments
• Good practical experience working with Genesys technologies. Experience developing software with integration to various customer environments/backend systems using Genesys APIs/SDKs is a BIG plus.
• Experience with GIT, BitBucket, or similar source management including creating Pull Requests and Continuous integration methods
• Work with CRM and case management technology integration such as Salesforce, Microsoft Dynamics, ZENDesk, Remedy, ServiceNow, ServiceDesk, Siebel or SAP
• Strong technical background to the extent of being able to review code, unit test plans

 

Behavioural Competencies:

• Leadership, Management and “can do” attitude
• Team player and flexibility
• Results oriented
• Excellent interpersonal and communication (written and oral) skills.
• Excellent Time Management skills
• Commercial acumen
• Change management ability
• Risk management and mitigation
• Communication & influencing at all levels – internal and external
• Strong eye for detail and understanding of the value in process

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

 

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