Al Futtaim Jobs - Regional Manager UAE & OMAN | MARKS & SPENCER | DUBAI,UAE (Dubai, AE)

Job Requisition ID: 100266 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

ABOUT THE JOB

 

JOB PURPOSE 

The Regional Manager is responsible for consistent operational excellence across stores and have full P&L accountability and brand compliance for stores in the region.
The job holder develops and proposes a regional strategy for business development to expand the brand and run profitable retail operations.
The job holder is responsible for the customer experience within the stores to reflect brand values and customer promise.
Leading passionate and dedicated teams ensuring every decision we make has our customer at the core. Has a passion to deliver excellent standards with continuously driving growth and profitability through planning and successful implementation of strategies. 

Description

Retail Operations

Deliver inspirational, improved, and consistent standards in stores, which inspire our customers to shop more often. 
Execution of operational standards for the stores in terms of visual merchandising, availability, customer service, stock maintenance, safety and security while maintaining brand integrity in our stores.
Establish a routine in the stores to ensure focus on different aspects of operation via Working Week Framework, constant communication flow between stores and retail office as well as continuity of the plans in all stores, and ensure all duty managers are trained in relevant procedures
Monitor service levels personally, through observation and Mystery shopper research and work with store managers /retail office to drive excellence in service to be visible through NPS 
Enforce procedures and KPIS to maintain stocks, system accuracy and profit protection across all stores.
Review and ensure a robust control of tills/ cash in stores, ensures all till/ cash control audits are completed as per store procedures.
Provide regular weekly/seasonal/promotion feedback to ensure the buying strategy maximizes sales thorough procurement of an appropriate assortment, pricing and execution of promotions aligned with the market at store and regional level.
Work in partnership with Visual Merchandising, Marketing, Logistics, Merchandising & Buying to deliver the Commercial Plan/Calendar to the agreed key targets.
Follow up and work with relevant parties to ensure relevant permits /legislation in place to conduct promotions/events.
Ensure all stores have an emergency plan and employees are aware of the emergency action plan.

Financial and Business Planning

Work with Head of Commercial Operations to build and deliver an annual & long-term business plan using internal data and external research.
Develop a strategy for the region to drive profitable growth of the brand.
Work with Store Manager to develop an annual business plan for each store. This plan will cascade down the business targets down to BUs which will make the regional targets achievable and alert relevant stakeholder of any gaps /issues.  
Monitor and control the budget and operational costs of all stores.
Drive cost saving and efficiency throughout the stores by challenging existing standards and existing processes.
Work with HRBP to budget manpower costs, closely monitor staff costs and set productivity targets

People 
Ensure clear goals and accountabilities are set and communicated for subordinates and their teams.
Work with HRBP to deliver people solutions to create employee engagement, compliance to HR Policies and local legislation 
Coach Store Managers and SMDs and ensure succession plans and training plans are in place in each store in coordination with HRBP.
Role model Al-Futtaim Way behaviours and M&S Values as a senior manager.

Corporate and Brand
Promote Brand and Corporate Values, throughout the operations team and the ways of working with M&S, stores, warehouses and depending functions within Al-Futtaim.
Ensure stores comply with all relevant legislation, regulation and corporate governance practices.
Works in partnership M&S UK to develop best practices and maintain a good working relationship.

Business Growth / New Markets
Managing store opening projects with corporate and principal provided resources. Ensuring compliance to legislation and brand requirements prior to operations start.
Work with the Merchandising & Buying to have the correct range and price in the small new format stores. 

 

ABOUT YOU 
Job holder will be exposed to senior management of principal, retail division, corporate as well as government officials. This exposure will require diplomacy to maintain positive relations with different stakeholders.
Job holder will require to be mobile due to nature of the job and working flexibly through visits and travel to store sites.
Job holder will need to act with a sense of urgency and alertness to developments in the market to ensure opportunities are addressed and risks are minimized.
Job holder needs to understand the core subjects of Health & Safety, Age Restricted Sales, GM Pricing and ticketing policies. 
Job holder provides operational /financial direction to the stores through analyzing key financial/operational performance reports, identifying risks and managing action to resolve. 

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Minimum Qualifications and Knowledge:  Graduate Degree
Experience in a multichannel retail environment 
Experience in managing and driving multiple teams in different locations
Motivated and can deliver Financial Budget and Key Performance Indicators
Experience with and passion for premium fashion brands and food
Understanding of customer research and the ability to amend the range to reflect customer requirements and feedback. 
Understanding of fashion, consumer trends and competition 
Minimum Experience: +15 years of experience of which 5 years should be at senior management level 

Behavioural Competencies: 
•Delighting Our Customers 
•Collaboration  
•Managing Complexity  
•Influencing Others 
•Taking Initiative
•Drive for Results
•Engaging Leadership
•Developing Talent 

Embrace and ensure M&S behaviours (talk straight, all in for the customer, own it and get it done, make every dirham count) are exhibited at all levels 
Should possess: Numeracy, Analytical Skills and Presentation Skills 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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