Manager, Benefits Administration (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 44644 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role will be responsible for managing the performance of our benefits administration vendor(s), ensuring accuracy of benefits eligibility, resolving team member escalations, handling claims & appeals, and executing benefits administration functions/processes with quality assurance and control

What you'll do

• Manages the performance of benefits administration vendors ensuring timeliness, accuracy, reporting, and compliance with contractual obligations and service level agreements
• Builds relationships with union and internal labor leadership and resolves complicated day to day and contractually related benefits issues 
• Represents the benefits organization in cross-departmental projects and ensures that systems including HRIS, payroll, etc. are designed and operating correctly from a benefits standpoint 
• Collaborates with Legal, Communications, Vendors, and other stakeholders to develop and review benefit communications 
• Leads process and performance improvement initiatives in partnership with vendors to enhance member experience 
• Manage a team of benefits professionals to deliver results through effective collaboration 

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 5 years of Benefits Administration experience in a highly unionized environment is required

 

Preferred Qualifications- Education & Prior Job Experience

• Experience with Benefits Administration Vendors, Payroll, and HRIS systems and processes
• Proven experience in benefits administration vendor management and eligibility requirements
• Advanced knowledge of benefits administration and regulations

 

Skills, Licenses & Certifications

• Ability to enhance team member processes and procedures through continuous improvement initiatives
• Driven to achieve excellence, high standards of quality for self and others, strong goal orientation
• Team player effective in a fast-paced environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer:  

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. 
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.  
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need. 
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. 
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

 

Additional Locations: None
Requisition ID: 44644 

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