Specialist/Senior Specialist, Benefits Delivery (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 44761 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Benefits Delivery Specialist is a member of the Benefits team within the People organization and will be responsible for ensuring the timely and accurate resolution of benefits questions and escalations. This role will actively interface with other People team members, Unions, Legal and AA’s external benefits administrator or other vendors to support operational excellence and the delivery of a positive team member experience as it relates to health benefits.

What you'll do

• Work with team members, participants and other internal customers to resolve benefits questions
• Promptly follow up on questions and resolve issues timely
• Interpret benefit administration rules, plan requirements and labor agreements
• Develop and document processes and requirements as it relates to the delivery of benefits
• Direct and monitor external suppliers to ensure the highest quality delivery of service in accordance with benefits delivery rules and processes
• Drive continuous process improvements to enhance the team member and retiree experience, ensuring the highest efficiency in the administration process
• Draft and review benefits communications and websites
• Other duties as prescribed

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 2 years minimum Benefits experience and/or 2 years of other HR or Healthcare experience

 

Preferred Qualifications- Education & Prior Job Experience

• Working knowledge of benefit plans
• Prior experience with ensuring vendor operational excellence

 

Skills, Licenses & Certifications

• Must have strong working knowledge of Microsoft Office software, including Excel, Outlook, Word, and PowerPoint
• Ability to travel (15-25%)
• Detail-oriented with strong organizational skills and the ability to multi-task and effectively prioritize work, with emphasis on accuracy, timeliness, and operational excellence
• Ability to independently research issues using strong analytical and problem-solving skills
• Strong interpersonal skills required with the ability to effectively communicate with multiple levels of internal and external partners to achieve common goals
• Effective team player with the ability to collaborate, as well as work independently
• Must meet strict deadlines, with the ability to adapt in a fast-paced, changing, and complex benefits environment
• Self-motivated individual with the passion and desire to obtain additional knowledge and experience across multiple areas of the organization

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 44761 

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