Specialist/Senior Specialist, Team Member Relations (Charlotte, NC, US)

Location: Charlotte/Douglas Intl Apt (CLT-TRML) 
Additional Locations: None
Requisition ID: 44309 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist/Senior Specialist, Team Member Relations is responsible for assisting leaders of people seeking guidance regarding specific team member matters.  They coach and guide the business with team member concerns including the day to day performance coaching and leader of people assistance, provide guidance for draft/review of performance related documentation, guide leaders to investigate non-work environment matters (e.g. travel allegation violations, company/local policy, attendance, performance, etc.) and collaborate regularly with the legal and labor teams.

What you'll do

• Explain and interpret company regulations, policies, and procedures for team member and leaders
• Guides leaders to investigate non-work environment matters
• Collaborates with People Business Partners, operational and corporate leadership by providing information for proactive solutions or action plans that impact policies, processes and procedures
• Partners with labor, as well as internal and external counsel when appropriate
• Conducts ongoing formal and informal HR training
• Produces and maintains reports, metrics, and other data for the People Partner team
• Represents the Team Member Relations team on various projects/committees
• Completes ad-hoc projects, as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Undergraduate degree in relevant field or equivalent experience/training
• 3+ years of Human Resources experience or 5+ years of supervisory experience is required
• 1+ years of experience handling internal complaint investigations required
• Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.

 

Preferred Qualifications- Education & Prior Job Experience

• 1+ years of experience dealing with unionized workgroups
• Strong initiative and solid judgment abilities/skills
• Demonstrated effective problem-solving and decision-making skills
• Excellent project management skills
• Ability to handle sensitive and confidential information appropriately
• Excellent verbal and written communication skills, necessary to explain complex information and communicate with all levels of management. Ability to interact effectively with employees
• Ability to handle shifting and multiple priorities in a fast-paced environment
• Ability to travel as needed

 

Skills, Licenses & Certifications

• Professional certification as a PHR, SPHR, SHRM-CP or SHRM-SP preferred
• Proficient with Microsoft Office software (e.g., Outlook, Word, Excel, PowerPoint)

 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 44309 

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