Specialist/Sr Specialist, Employee Relations (Phoenix, AZ, US)

Location: Sky Harbor Municipal Apt (PHX-TRML) 
Additional Locations: None; Los Angeles, CA
Requisition ID: 45393 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Specialist/Senior Specialist, Team Member Relations is responsible for assisting leaders of people seeking guidance regarding specific team member matters. They coach and guide the business with team member concerns including the day to day performance coaching, provide guidance for draft/review of performance related documentation, guide leaders to investigate non-work environment matters (e.g. travel allegation violations, company/local policy, attendance, performance, etc.) and collaborate regularly with the legal and labor teams. The Specialist will have a direct impact on the work environment at American Airlines. The primary location for this position is Phoenix but will be open to considering candidates based out of Los Angeles.  

What you'll do

• ​Partners with business to provide guidance to management, including conflict resolution, disciplinary action, and performance improvement counseling
• Serves as an advocate for our employees
• Resolves employee HR questions and issues
• Connects employee engagement to corporate business initiatives (own the message)
• Provides direction to employees/managers to resolve human resource issues (e.g. escalated benefits issues, transfers/demotions, departmental/management conflicts, etc.)
• Conducts and/or supports investigations into claims of potential harassment and discrimination; escalates to senior personnel as needed
• Partners with operational leadership in investigations into potential violations of company policies
• Explains and interprets company and governmental rules, regulations, policies, and procedures for employees and management
• Assists in the development and implementation of new policies and procedures
• Investigates and drafts responses for external complaints and charges to defend the Company's position and interests
• accommodation
• Partners with internal and external counsel when appropriate
• Conducts ongoing formal and informal HR training on matters such as sexual harrassmen and discrimination
• Represents the HR partner team on various projects/committees
• Supports DFW, Texas, Oklahoma and Cargo
• Reviews, assesses, and makes recommendations for all requests for accomodations (ADA, Religious, and others) to ensure adherernce to federal, state, and local regulations
   

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree in relevant field or equivalent experience/training
• 3 years of Human Resources experience or 5 years of supervisory experience
• 1 years of experience handling internal complaint investigations
• Must be thoroughly familiar with state and federal employment laws including but not limited to; FMLA, ADA, FLSA, NLRB, Title VII, etc.

 

Preferred Qualifications- Education & Prior Job Experience

• ​Prior experience working with represented groups

 

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Ability to have strong initiative and solid judgment abilities/skills
• Ability to demonstrate effective problem-solving and decision-making skills
• Ability to demonstrate excellent project management skills
• Ability to handle sensitive and confidential information appropriately
• Ability to handle multiple priorities and produce results
• Ability to build and maintain positive relationships, be able to partner, use a subtle style and work collaboratively with others
• Ability to travel

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None; Los Angeles, CA
Requisition ID: 45393 

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