Systems Analyst/Senior Systems Analyst, IT Applications (Ft Worth, TX, US)

Location: DFW Headquarters Building 7 (DFW-SV07) 
Additional Locations: None
Requisition ID: 46568 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the OTA and Distribution IT Team within the Information Technology Division.
• Responsible for ​interacting with business units, technology teams, and the development team in order to improve the products and services being delivered by the IT organization. The role focuses on determining operational objectives by analyzing business functions, gathering technical information, evaluating output requirements, and recommending controls.

What you'll do

• Uses Agile methodologies, determines business requirements, translates them into user stories, and tracks them through the complete development and/or change life-cycle
• Serves as conduit between developers, architects, and designers, and with internal business partners and/or vendor companies
• Provides technical/functional assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements
• Creates process flows and business flows by collaborating with the development and business teams
• Creates system reference guides and system and process diagrams
• Participates in iteration planning, story estimation, daily stand-up meetings, demos, and retrospectives, as a team member
• Troubleshoot and debug complex issues. Conduct testing using SoapUI to formulate new solutions to new and existing customer issues 
• Stays abreast of systems technology best practices and changing technologies to maintain domain expertise and make recommendations for enhancements or changes
• Supports team by assisting with: functionality questions, testing, implementation, and other deployment and delivery functions, as assigned
• Partner with IATA for schema standardization and subsequently works with technology vendor for implementation 
• Analyzes new and existing NDC (New Distribution Capability) schemas to identify implementation gaps as well as opportunities for product evolution 
• Travels, as required

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree in Computer Science, Information Systems, Engineering, Technology, or related field or equivalent experience/training
• 3 years of relevant system development experience
• 3 years of experience working in an Agile environment

Preferred Qualifications- Education & Prior Job Experience

• ​5 years of relevant system development experience
• 5 years of experience working in an Agile environment
• Airline industry experience
• Experience with Sabre PSS, reservations and other customer facing systems a plus 

Skills, Licenses & Certifications

• Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• Advanced knowledge of systems flows, engineering documentation, tools, and architecture concepts
• Advanced understanding of business systems and industry requirements, and full technical knowledge of systems analysis
• Understands automated testing, testable requirements, and continuous integration
• Knowledge of relational databases, SQL, HTML, Java Script, and Python preferred
• Ability to work closely with developers and quality assurance teams to create domain models, sequence diagrams, use case diagrams, and operation contracts
• Experience with application administration, systems support, or development preferred
• Experience managing user stories within an Agile software development process
• Experience defining unstructured situations in terms of results and establishing a plan to reach them
• Ability to adapt to unexpected events, new facts, and rapidly changing circumstances
• Ability to thrive in a sense-of-urgency environment and leverage best practices, with a can-do attitude
• Proficient in MS Office applications and Visio
• Proficient in technical documentation
• Proficient in XML and ReadyAPI and/or other automation tools 
• Working knowledge of a wide variety of programming languages - proficient in at least one modern Object-Oriented Programming Language such as Java, C++, Python 
• Web Services:  REST/SOAP (JSON/WSDL/XML)  
• Familiarity with business intelligence tools such as QuickSight, Power BI and Tableau 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 46568 

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