Analyst/Sr Analyst, Onboard Retail (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 48375 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Onboard Dining and Service is a dynamic organization responsible for menu design, catering operations and logistics for system-wide flights to provide our customers a transformational onboard experience. This role is responsible for the oversight and execution of the design, development, planning, and implementation of all retail menu offerings for American Airlines’ Main Cabin Retail Program.
• The position will interact closely with internal and external stakeholders including Purchasing, Flight Service, Marketing, Onboard Dining team, catering ketch and Information Technology. This role will also require vendor management to include contract negotiation and project management and reporting, with a goal of driving profitability with the program and with balance of creative program and financial oversight.
• Also, oversees the sales functionality as it pertains to our Flight Attendant tablets.
• The role is a part of the Onboard Product and Service team within our Onboard Dining Service group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Act as internal SME regarding the buy on-board program (products sold inflight) and related policies and procedures for inflight catering
• Generate solutions to drive revenue and profitability within the program
• Works in close collaboration with suppliers and internal stakeholders to manage the program and products including development and approval of new menu offerings
• Investigate operational catering issues and assist with development and implementation of solutions
• Analyze FA reports and customer feedback regarding products and services to highlight trends and opportunities for improvement
• Monthly management of internal menu specifications, onboard provisioning levels, onboard menu guides for flight attendants, and printed and online customer facing menus and collateral
• Monitor competitive landscape to ensure menus remain competitive with other global airlines
• Interface with all levels of management within American Airlines and external supplier groups including creating and delivering presentations
• Business stakeholder for sales platform on Flight Attendant Tablet tool with Flight Service and IT

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• • Bachelor’s or equivalent experience
  • 3 years prior experience in airline/hotel food and beverage, restaurants, catering, purchasing, Flight Service or food retail industry
  • Able to travel as required

Preferred Qualifications- Education & Prior Job Experience

• • Project management experience with ability to lead, organize and prioritize projects with internal & external stakeholders
  • High level of initiative and proven experience managing a large workload and changing priorities with limited direction and ease
  • 4+ years in Airline food service

Skills, Licenses & Certifications

• • Working knowledge of PowerPoint, Excel and Word. AirVision experience a plus
  • Able to work in fast-paced, operational environment with strong organizational skills
  • Creative and analytical, with demonstrated problem-solving and decision-making skills
  • Able to identify and drive creative product and marketing solutions while operating within a budget
  • Exceptional interpersonal, oral, and written communication skills required

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48375 

Apply Now