Analyst/Sr Analyst, Onboard Service (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 48372 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​Responsible for engaging with our flight attendants as we design, develop, and deliver onboard menu design, service procedures, and tablet (FACET) functionality to drive improvements in the Flight Attendant and Customer experience.
• This job is a member of the Onboard Dining and Service team within the Flight Service Department.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations

• Interacts closely with Flight Service, our Flight Attendant base leadership and internal stakeholders

• Voice of the Flight Attendant as we look to design new menus, service procedures and technology and drive creative solutions to improve service

• Partners with the owner of the Onboard Service Manual to collaborate on content related to policies and procedures for inflight catering

• Works with internal stakeholders on testing any new menu footprints and procedures and capturing direct feedback from our flight attendants

• Expect to travel up to 50% visiting our xx FA bases in the US and Latin America

• Audits current Flight Attendant reports related to onboard service and find resolution within our internal process or catering failures

• Investigates catering concerns and provides recommendations to leadership

• Act as liaison for Onboard Dining and Service and manages the relationship with our Tablet team to help define strategy/roadmap and guide development of the flight attendant facing tools

• Onboard Dining and Service plays an integral role as we start service or introduce new destinations

• Collaborate across the organization to ensure service concerns are addressed and procedures are provided for our flight attendants to drive pride within the Flight Attendant role

• Cross collaboration within Onboard Dining and Service to ensure future deliverables are seamless for our flight attendants and create an environment for

• Manages or Onboard Service Tracker so the team is aligned on 30, 60, and 90 day deliverables

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3 years of prior experience in airline Flight Service

Preferred Qualifications- Education & Prior Job Experience

• Experience in airline catering operations, aircraft galleys, or flight service
• Prior project management work experience a plus

• Strong Interpersonal skills and ability to collaborate across departments

• Ability to effectively communicate both verbally and written with all levels within the organization

Skills, Licenses & Certifications

• ​Knowledge of Microsoft Office to include Word, Excel, Outlook, PowerPoint and Publisher
• Strong communication skills with ability to effectively interact with both frontline Flight Attendants and leaders to report issues and recommendations for improvements
• Ability to be creative and analytical, with demonstrated problem-solving and decision-making skills
• Ability to manage workloads with changing priorities, limited direction and ease
• Ability to concisely present work to internal and external parties
• Ability to organize, lead, and plan projects

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 48372 

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