Al Futtaim Jobs - Client Relations Marketing Executive | Logistics | Jebel Ali (Dubai, AE)

Job Requisition ID: 113383 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Job Purpose:

This role will provide support to the Head of Customer Solutions & Marketing and assist in the executions of the department plans.

• The position supports the business heads in business development leads and customer data. 
• Handling of the Customer Tenders registrations, prepare Technical and Commercial proposals, collaborates with all departments to ensure timely responses, Manage the site visits plans and executions.
• Gatekeep all the customer enquiries, qualifying the enquiries, arranging meetings with departments, ensuring the conversion funnel is handled within the service level standards given.
• Prepare and execute the plans as per marketing calendar, maintain corporate information, presentations, brochures, collaterals uptodate.
• Voice of the customer survey coordination and customer complaints handling.

 

Job Description:

Customer Relationship Management

• Responsible for Enquiry Management of all AFL customer enquiries, follow-ups, reporting and lead conversion. 
• Handle the end to end Tender Desk for customers.  Registering the RFIs, managing the deadlines and ensuring 0% missed deadlines to customer tender timelines and queries.
• Creating and updating the CRM Library, MIS reports (opportunity pipeline, lead database, etc..).
• Attending customer meetings, training sales team new corporate information.  Organising customer meetings and events.

 

Marketing Communication:

• Execution of MarCom activities e.g. product launches, events and exhibitions, mail shots, advertising, newsletter, e-marketing, photoshoots, etc.
• Coordinate the production of online and offline marketing material
• Write press releases, newsletter articles, blogs, posts, and case studies for the stakeholders.
• Content development with creative, social media agencies.
• Digital Social Media Marketing, Creative Designing, Marketing events handling
• Manage the agencies to execute the calendar plans, manage their performances, invoices
• Ensure the brand identity is sustained across the organisation both internal and external
• Execute the projects within timeline and budget
• Represent the company in a professional and knowledgeable manner
• Prepare inhouse creative designs using adobe suits: such a blog posts, poster, presentations, photo shop, video editing, etc.
• Maintenance of marketing collateral inventory, marketing expense reports and marketing library.
• Ensure all AFL offices have the up to date corporate information in the front desks.
• Supplier management of hiring vendors, registering with procurement and ensuring invoices are tallied.

 

Customer Service

• Attend to inbound customer and corporate marketing enquiries from online & offline.

• Ensure all customer complaints are recorded with timely closure and valid root causes.
• Follow-up and maintain up-to-date records of customer (complaints, sales visits, customer details, communications records, customer analytics) and enhance CRM functionality towards ISO standards.
• Synthesize information from various customer data sources
• Maintain records of all customer quotes/ enquiry

 

Minimum Qualifications and Knowledge:  

• Marketing, Communications, or Business Administration Qualification, Bachelors Degree

 

Minimum Experience

•    Minimum Experience                         2 years’ experience in marketing, customer handling, social media marketing in an established B2B or B2C entity.

 

Job-Specific Skills:                                          

• Good knowledge of Microsoft Office based programs, Excel, Powerpoint, Word a must.
• Creative thinking, writing and designing
• High level of written English communication skills
• Have experience in Adobe, Photoshop, Video Editing, Google Search Engine Marketing, SEO, Linkedin, Content Development.

 

Behavioural Competencies:                    

1.  

• Works under pressure, Ability to multi-task, prioritise to meet tight deadlines.
• Attention to details, data analytics and logical thinking.
• Assertive, Passionate, proactive & a good team player.
• Results-driven & self-motivated attitude.
• Work with minimum supervision.
• Good interpersonal skills
• Customer focused (internal & external customers)

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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