Customer Service Manager, AAdvantage (Ft Worth, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08) 
Additional Locations: None
Requisition ID: 50677 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Marketing and Loyalty Team within the Marketing and Loyalty Division.
• ​Responsible for leading and coordinating the activities of Support Staff who interact with AAdvantage members seeking assistance with account issues.

What you'll do

• ​Motivates and guides team to meet business competency goals, working collaboratively with Quality Assurance Coaches on overall performance
• Interprets company policies to the team and enforces operational requirements
• Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures
• Maintains personnel files and performance records, and collaborates with the departmental coordinator on time and attendance discussions
• Involves team members in employee engagement activities, including team-building, work-life balance, recognition and enrichment
• Confers with other Supervisors and Managers to coordinate departmental activities
• Assists team with solving issues that arise from their interactions with AAdvantage members and/or partner representatives
• Knowledgeable of the AAdvantage program

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's degree or equivalent experience/training
• 3 years related experience

Preferred Qualifications- Education & Prior Job Experience

• ​N/A

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to be detail oriented
• Ability to manage a wide variety of projects concurrently
• Ability to prioritize work
• Ability to work independently, as well as with team members
• Skills in maintaining and updating policies and procedures
• Ability to maintain a high level of professionalism and discretion
• Skills in strong leadership
• Skills in analytics

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 50677 

Apply Now