Team Lead, Sales (Miami, FL, US)

Location: MIA Sls Office (MIA-SLSO) 
Additional Locations: None
Requisition ID: 50708 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Caribbean Sales Team within the Sales Organization, part of the Customer Division. This team manages a very important revenue stream for American Airlines’ indirect channels and influences commercial decisions that directly impact our bottom-line revenue.
• Responsible for leading American Airlines revenue recovery and future success in the Caribbean market.

What you'll do

• Oversees the workflow and throughput for a small team of Channel Sales Specialists to ensure efficiency and optimal territory management.
• Coaches the team to develop strong skills in value-based selling, account strategy and the AA sales process.
• Guides new account acquisition activity and supports the team to successfully penetrate accounts to meet and exceed the assigned commercial objectives, which include: revenue, market share and yield goals.
• Acts as the voice of the customer (VOC) for our agency partners and travel advisor community internally across our commercial teams.
• Establishes partnerships with key travel agencies, tour operators, consortia or other players and represents American Airlines and its Joint Business partners, including British Airways and Japan Airlines.
• Develops the strategy and goals for each account, executing the strategy, monitoring and reporting results and implementing initiatives to improve performance.
• Takes ownership to ensure the overall value proposition of American Airlines is competitive in respect to pricing, commissions, backend incentives and other elements.
• Maintains account profile information, sales initiatives and strategies in AA’s CRM tool, Sales Hub, and uses planning tools such as account and call planners.
• Takes on additional projects and relationship management with other organizations, such as Tourism Boards, Travel Associations, Hotel Chains, etc.
• Stays up-to-date on the network, product and services offered by American, its partner airlines and competitors..
• Must be willing to travel up to 75% for business as needed.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 4 years related work experience
• 2 years successful B2B sales experience and/or industry experience

Preferred Qualifications- Education & Prior Job Experience

• Knowledge and expertise of the Caribbean travel market
• Commercial acumen with previous experience in Sales
• GDS and/or online booking tool expertise, including ability to research fare rules and conduct competitive analysis

Skills, Licenses & Certifications

• Ability to make sense of large datasets, including use of pivot tables, tableau reports and other source of management information
• Displays a high level of initiative to identify and implement activities that promote sales
• Ability to persuade and overcome objections with multiple stakeholders
• Ability to present to multiple audiences, either in person or virtually
• Strong sales acumen and account planning
• Strong collaboration, negotiation, and organization skills
• Ability to work in a highly diverse team environment
• Ability to manage workload and manage time in a strategic way
• Knowledge of key airline metrics (e.g., RASM, Market Share, Load Factor) and how sales efforts contribute to airline profitability
• Knowledge of Microsoft Office, including Excel and PowerPoint
• Knowledge of the AA network and competitive landscape

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 50708 

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