Al Futtaim Jobs - Patient Coordinator | Maison Lutetia Clinic | Dubai - UAE (Dubai, AE)
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Al-Futtaim is now entering the healthcare sector. We will expand our product and service portfolio by providing high-quality health and patient care. Using the latest innovations in technology and best clinical practices, we will strive to improve health outcomes and support people within the UAE and beyond to live happier, healthier and better lives
Come join us to live well, work better, and be the best.
JOB PURPOSE:
The Client Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.
KEY ACCOUNTABILITIES:
Customer Service
- Greet clients and create a warm and welcoming environment
- Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
- Manage all incoming clients and phone calls in a professional manner
- Ensure the highest level of customer service is provided at all times
- Introduce clients to the treating specialist at the time of their appointment
- Ensure the clinic is neat and tidy at all times
- Manage the clients and waiting area in an effective and professional manner
Reception/General Administration Duties
- Manage all incoming phone calls in a professional manner
- Schedule all client consultations and appointments
- Manage the daily schedule of the clinic and all bookings
- Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
- Ensure all paperwork is prepared, recorded and filled accordingly
- Perform any adhoc duties as required to assist in the daily clinic operation
- Ensure all client information is kept confidential and any sensitive information is protected at all times
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is desirable.
Minimum Experience:
- 5+ years working in a role with a high level of customer service experience essential
- Experience working in a fast paced environment
- Previous administration experience desirable
Job-Specific Skills:
- Knowledge of administration
- Proficiency in scheduling and organizing calendars for multiple people
- Ability to handle multiple tasks and prioritize workload
- Strong ability to build relationships with all stakeholders
- Excellent customer service skills
Behavioural Competencies:
- Excellent communication and interpersonal skills
- Highly organized with attention to detail
- Strong planning and time management skills
- Flexible with working hours
- Team player
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:
Note:-
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.
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