Al Futtaim Jobs - Reception Manager - Toyota & Lexus | Al Futtaim Motors | Dubai (Dubai, AE)

Job Requisition ID: 114741 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Reception Manager - Toyota & Lexus | Al Futtaim Motors | Dubai

About the Position:
Al Futtaim Motors is currently looking to recruit an experienced Reception Manager to join our team in Dubai. Reporting to the Aftersales Manager, you will create a customer centric environment that is geared at supporting customer facing and technical staff by ensuring that our customers vehicles are Fix Right the First Time and support the on time delivery of vehicles based on customer requests.  You will provide a customer facing environment that is geared to supporting our customer service values and cultivate a culture of continual improvement.

Specifically, your responsibilities will include the following:

• Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.
• Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
• Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
• To adhere to all departmental procedures
• Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.

 

About You:
The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering and should have at least a minimum of 3 - 5 years’ recent experience as a Reception Supervisor / Manager in an automotive dealership. You will provide outstanding customer service and you will have the ability to communicate in a clear, concise, understandable manner. Arabic speakers are highly preferred!
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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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