Al Futtaim Jobs - Head of HR Shared Services | HRSS | Jeddah (Jeddah, SA)

Job Requisition ID: 119266 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

Job Purpose:

To act as a trusted advisor to the country management team, business stakeholders and HR Business Partners on all matters related to HR service delivery, such as on-boarding, off-boarding, service management, life- and work events, HRIS support, company policies and local labour law regulations, among other tasks as required.

Work in liaison with all businesses in [country] and provide support and guidance. Ensure that new- and existing businesses can scale up activities. Design, develop and implement relevant HR strategies, practices and technology solutions that are built taking into consideration the challenges encountered by the businesses in [country], and in parallel ensure full compliance with relevant Group HR policies and guidelines, and local labour laws.

Work with the Group Head of HR Operations to drive AFG’s in-country application of the Employee/People Services service delivery model and strategic performance objectives.

 

 

Leadership

• Lead HR Operations by acting as a trusted advisor to the country management team on all employee matters such as payroll inputs, on- and off-boarding, HR service management queries, insurance and talent acquisition. Managing complexities related to the country macroeconomics, HR data- and document management regulations, etc.

• Build and develop a qualified, talented and dedicated team of people able to deliver the vision of making HR Shared Service / Employee Services the main point of contact for all HR related matters.

 

Operational Excellence

• Together with the Group Head of HR Operations and the Group Head of Talent Acquisition, develop a strategic plan for the recruitment, on-boarding and off-boarding processes, and implement to improve the overall experience for new hires- and leavers whilst ensuring full compliance to local labour laws and Group AFG policies and guidelines.

• Ensure the Corporate Induction / Day 1 Souq delivered by the HRSS team is of a high quality, and that all information related to the Group, relevant policies, online self-service portals etc. are provided to the employees in an engaging way.

• Design streamlined processes for a seamless integration between Talent Acquisition and on-boarding.

• Ensure that the monthly payroll cycle is executed accurately and that it is completed within the payroll cut-off timelines. Work closely with the Group HRIS function to drive best practice and continuous improvement in the payroll area. Develop metrics as appropriate. Final settlements are carried out in a timely manner with 100% accuracy.

• Implement effective processes for relevant visa applications, medical cards, company housing, company cars, and other relevant benefits or requirements.

• Enhance the service delivery model to all Al-Futtaim’s businesses in an efficient and effective manner, to support growth, business development and expansion, focusing on a Plug & Play approach to new business.

• Deliver transactional and standard HR services in a timely manner and in line with the SLA. This includes but is not limited to areas such as recruitment, on-boarding, off-boarding, employee data management and information, ERP (enterprise resource management) system management, payroll, performance management, rewards and incentives.

 

Service Partnering / Customer Intimacy

• Act as a trusted service partner to ensure customer intimacy, and guide the business stakeholders and HR Business Partners as per their requirements and best practice.

• Liaise with relevant Centres of Excellence.

• Act as change agent and facilitate change management and transition management, especially concerning scaling the business through expansion, business development and growth.

 

Employee Relations and HR Policy

• Partnering with the Group Head of Employee Relations and the Group Head of HR Operations, manage relevant employee relations issues within the businesses according to local law and Al Futtaim Policies, providing fair and consistent advice to HR Business Partners.

• Ensure that the disciplinary procedure is properly applied before any employee is exited from the business.

• Reinforce at all times a culture of meritocracy, performance-focus and diversity.

• Act as an advisor to business heads & HR Business Partners in order to educate them and minimise risks for the business. Ensure compliance with HR policy.

• Ensure necessary feedback is provided to the Group on company policies and procedures, to support sound business changes in the country, as well as ensuring appropriate communication and implementation through well thought through change management programmes.

 

Policies and Procedures  

• Be the custodian of all HR policies and procedures at the country level and provide fair and consistent advice to HR Business Partners and Business Heads.

• Identify policy improvements and provide recommendations to the Group for implementation. Provide solutions to employees and managers as per company HR policies and procedures.

• Ensure that compliance to HR policies is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance.

 

Government Relations

• Manage or co-manage governmental relations affairs; design and implement an efficient “employee labour relations” process together with relevant subject matter experts and internal stakeholders, and propose solutions on complex matters to businesses related to government matters.

 

Analysis and Reporting

• Provide support for collating and analysing and visualising relevant HR- and business data, in order to enable effective data-supported decision-making by HR leaders and the business.

• Work with the Group Head of HR Operations and the Group HRIS team on any HR analytics and reporting projects and activities.

 

Talent Acquisition

• Together with the Group Head of Talent Acquisition, design, develop and implement relevant strategies to enhance recruitment practices, in order to ensure quality hiring through relevant metrics such as time to hire and quality of hire.

• Build and manage a strong TA team who are able to cater to all business requirements.

• Enhance the capability of the existing TA team by providing the necessary tools that will impact their role.

• Support Group’s Global Mobility programme and promote global mobility.

 

HR Technology and Innovation

• Work with the Group Head of HR Operations and the Head of Global HRIS and Workforce Management on relevant HR technology implementations.

• Provide change leadership to Heads of Business and HR Business Partners, and participate actively as a leader in any related change management programme.

• Drive innovation in the HR Operations practices through the use of cloud-based technology, artificial intelligence, chatbots and machine learning, among other available and current tools.

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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