Al Futtaim Jobs - Laboratory Quality Coordinator | Healthcare | Dubai - UAE (Dubai, AE)

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

Al-Futtaim is now entering the healthcare sector. We will expand our product and service portfolio by providing high-quality health and patient care. Using the latest innovations in technology and best clinical practices, we will strive to improve health outcomes and support people within the UAE and beyond to live happier, healthier and better lives

 

Come join us to live well, work better, and be the best.

 

About the Role:

 

Responsible for ensuring continuous laboratory compliance with regulatory and accrediting agencies standards (e.g. DHA,  EHSMS & ISO15189), monitoring quality initiatives, developing policies and procedures pertaining to regulatory requirements and lab processes, and making recommendations to management to help the department operate at an optimal level of performance and maintain a high level of continuous improvement for all laboratory services.

 

 KEY ACCOUNTABILITIES:

• 1.  

1. Ensuring  that  processes  needed  for  the  quality  management  system are  established, implemented, and maintained.
2. Reporting to laboratory management, at the level at which decisions are made on laboratory policy, objectives, and resources, on the performance of the quality management system and any need for improvement.
3. Ensuring  the  promotion  of  awareness  of  users‘  needs  and  requirements  throughout  the  laboratory organization.
4. communicating with laboratory personnel for the importance of meeting, the needs and requirements of users as well as regulatory and accreditation requirements
5. Seek information relating to user perception as to whether the service has met the needs and requirements of users. The methods for obtaining and using this information include cooperation with users or their representatives in monitoring the laboratory’s performance, provided that the laboratory ensures congeniality to other users. Records kept of information collected and actions taken.( Key performance Indicator KPI, staff suggestions, doctors and patient satisfaction )
6. ensure  that  responsibilities,  authorities  and  interrelationships  are  defined, documented  and  communicated  within  the  laboratory  organization.  This  shall  include  the  appointment of  person(s)  responsible  for  each  laboratory  function  and  appointment  of  deputies  for  key  managerial  and technical personnel.
7. Works in collaboration with the Medical Directors, Laboratory Director, Management Team, and staff to develop and maintain a Quality Management Program. Develops and maintains expertise in clinical laboratory regulatory and accreditation requirements.      
8. Determines that existing policies and procedures are in compliance with DHA, EHSMS, ISO 15189, & other accrediting or regulatory agency requirements. Utilizes technical expertise, analytical skills and critical thinking to provide oversight of regulatory changes; Ensures policies & procedures are monitored & updated accordingly
9. Plans, coordinates, and conducts audits in the various clinical laboratory sections, analyses collected data and reports trends & outcomes from audit findings
10. Identifies process improvement opportunities in the pre-analytical, analytical, and post-analytical laboratory processes through the use of tracers, audits, and data analysis in order to achieve high-quality patient care    
11. Reviews laboratory safety and patient care events and ensures appropriate follow-up actions have been taken.   
12. Responsible for quality systems document management 
13. Responsible for Quality Indicator data collection integrity and preparing reports regarding Quality Improvement data for various quality committees or initiatives.   
14. Synchronizes the Quality Management Program with the ASH quality goals and objectives
15. Proficient in performing all testing in the laboratory and in production
16. Knowledgeable in overall calibration process by evaluating the required testing to maintain/improve calibrations
17. Ensures calibrations are accurate by analysing results
18. Evaluates equipment by performing reference control check samples.
19. Presents and explains statistical analysis of process
20. Conducts process audit and work on special projects when assigned
21. With developed computer skill enabling the use and manipulation of applicable computer systems 
22. Assist administrative & technical personnel to develop, organize, & evaluate quality management program goals and objectives
23. Identifies and investigates with defined parameters: documents and reports, all adverse occurrences, and potential problems to Laboratory Director or designee and as may be required with university administrative offices
24. Provides working supervision to group of administrative and/or technical positions
25. Submits data trends and outcome assessments; develops new measures as appropriate
26. Organizes data gathering and facilities data review; prepares data reports
27. Coordinates staff education programs and training seminars as necessary
28. Performs other duties as assigned. 
29. While at work, (and while on work premises) an employee shall:

• Take reasonable care of the health and safety.
• Take reasonable care of the health and safety of others and the environment that may affect by their acts or omissions at work.
• Familiarize, understand, co-operate and comply with EHS policies, procedures with respect to any instruction and/or action taken by Chairman to protect the employees and/or comply with EHS requirements which are relevant to their workplace.
• Report to their immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot correct by themselves.
• Make proper use of all safety devices and PPE provided and ensure they are maintained in proper working order.
• Attend applicable EHS training that is required in the Training Need Analysis.
• Actively participate in consultation and communication of EHS matters.
• Report of all EHS incidents and work-related injuries.
• Not intentionally or recklessly interfere with or misuse anything e.g. safety signage, protective barriers etc. provided at the workplace in the interest of health, safety, welfare or protection or management of the environment.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:  

 

Minimum Qualifications and Knowledge:

• Bachelor's degree in Medical Technology or equivalent
• Have at least 2 years working at accredited laboratory.
• Have at least 5 years working at international accredited facility.
• ISO 15189/ CAP internal Auditor certificate.
• Excellent verbal and written communication skills.
• Ability to understand and interpret regulations and standards.
• Ability to analyse data.
• Computer skills, project management skills and facilitation skills.

 

Minimum Experience:

Minimum 5+ years’ experience in a similar role.

 

Job-Specific Skills:

1. Adheres to dress code, appearance is neat and clean.
2. Completes annual education requirements.
3. Maintains regulatory requirements, including all ISO 15189 requirements and DHA regulations.
4. Maintains and ensures patient confidentiality at all times.
5. Reports to work on time and as scheduled.
6. Wears identification while on duty.
7. Attends annual review and performs departmental in-services.
8. Works at maintaining a good report and a cooperative working relationship with physicians, departments and staff.
9. Represents the organization in a positive and professional manner.
10. Attends departmental meetings, as appropriate.
11. Resolves personnel concerns at the departmental level, utilizing the grievance process as required.
12. Ensures compliance with policies and procedures regarding department operations, fire, safety and infection control.
13. Effectively and consistently communicates administrative directive to personnel and encourages interactive departmental meetings and discussions.
14. Complies with all organizational policies regarding ethical business practices.
15. Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department.

 

Behavioural Competencies:

• Excellent presentation and analytical skills
• Exceptional written and oral communication skills
• Strong operational thinking skills
• Critical Thinking
• Conflict Management
• Independence
• Cognitive skills
• Analytical skills
• Meticulous attention to detail
• Good team working skills
• Time management
• Customer Service orientation

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

 

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