Al Futtaim Jobs - E-Commerce Operation Supervisor | Al-Futtaim Retail Fashion | Dubai, UAE (Dubai, AE)

 

Job Requisition ID: 133262 

 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

 

Overview of the role

You are responsible for Fashion (Ted Baker, Sandro, Maje) website for overseeing customer enquiries and the process and dispatch online orders to ensure customer touch points are of the highest possible standard

What you will do

 

• Follow all relevant eCommerce policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Follow the day-to-day activities related to own job with minimal supervision to ensure continuity of work
• Follow-up on escalated cases /issues/questions of junior team members to ensure they are closed efficiently and in a timely manner
• Deliver high levels of customer service
• Communicate with stock room and logistics provider on all shipping and stock issues
• Process ecommerce returns
• Liaise with internal and external departments and partners to ensure a seamless customer experience
• Maximize sales opportunities and assist customers placing phone orders
• Handle complaints in an effective way and refer to a manager where necessary
• Record all customer feedback and contacts
• Seek advice the stylist to offer styling and sizing advice to customers, cross selling and store referrals
• Assist with customer retention projects and build a rapport with existing customers
• Maintain customer feedback reports
• Keep a waiting list for customers interested in upcoming styles
• Maintain expert knowledge of products and policies, available for sale products and promotions, shipping options and customer services
   

 

Required Skills to be successful

 

• Graduate or Graduate caliber with at least 2 – 4 years of experience in similar position in a Commercial role, supporting an e-commerce and digital marketing division preferably in Beauty & Fashion
• Advanced proficiency in Excel
• Strong analytical skills with proven ability to scrutinize datasets
• Excellent written and verbal communication skills
• Experience conducting analysis with Google Analytics or Adobe Analytics is a plus
• Experience working with search optimization site strategies (SEO) a plus
• Experience working on international domains a plus
• Working with HTML and CSS a plus
• Excellent ability to complete tasks that require perfect attention to detail
• Ability to work efficiently to meet deadlines in a cross-functional work environment
• Customer-centric approach for web content strategies and new software products
• Strong analytical and numerical skills, someone who quickly grasps the key drivers of the Beauty and Skin care market
• Range/category experience or previous company experience at the same level
   

 

About Al-Futtaim Retail

 

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

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