Al Futtaim Jobs - IT Support Technician | Deira International School | Dubai (AE)

Job Requisition ID: 147282 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

 

IT Support Technician | Deira International School | Dubai

 

 

About the Role:

To provide fast and useful technical assistance, answer queries on basic technical issues and offer advice to solve them.

 

 

Key Responsibilities.

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Diagnose hardware and software issues and walk customer through problem-solving process
• Documenting and managing the IT helpdesk software system as directed by IT Manager
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Supporting the IT manager on related IT customer focussed issues and IT support

 

About the Person:

• Computer Science degree / diploma
• Minimum 2-year experience in helpdesk or support 

 

Job-specific skills

• LAN/WAN/LTE/SCADA Network
• Strong communicator to both business and technical users
• Planning & scheduling
• Technical, logical thought process
• Problem-solving skills
• Ability to stick to strict deadlines
• Keen eye for detail

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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