Engineer/Senior Engineer, IT AudioVisual Services (Dallas, TX, US)

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 62313 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Encourages an environment of sharing and teamwork among the team
• Troubleshoots and resolves system issues, and/or coordinate same
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
• Supports system change process that notifies all business areas and managers of system downtime, delays, and/or alerts
• Stays current with systems technology best practices and changing technologies, in order to maintain domain expertise and recommend enhancements or changes
• Travels, as required 25 Percent

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Builds and maintains enterprise level audio visual applications and services
• Programming Crestron 
• Maintains understanding of current and new technology
• Maintains equipment standards and standard room type designs
• Consults with business units to design advanced, custom audio-visual solutions that fit specific needs
• Troubleshoots complex issues with audiovisual and videoconferencing related technology (various projectors, control systems, audio, and videoconferencing)
• Provides 2nd level support for all audio-visual related incidents
• Works closely with other IT teams (security, network, etc.) to implement new enterprise audio-visual solutions
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), 10 years of Equivalent Experience
• 5+ years of experience as a systems or infrastructure engineer or administrator
• 3+years of experience in Crestron programming (SIMPL,SIMPL+, VTPRO-e)
• Ability to lift up to 50lbs 

 

Preferred Qualifications- Education & Prior Job Experience

• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to work well within a team environment, as well as independently
• Experience with HTML5 solutions
• Experience with live streaming events and IPTV systems
• Certifications: CTS, Biamp TesiraFORTE, Crestron Programming courses, Microsoft Teams

 

Skills, Licenses & Certifications

• Understanding of Teams Admin Center
• Experience with Crestron Fusion and Crestron Toolbox
• Understanding of various DSP configurations and programming
• Experience with kiosk and touch display technology
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Experience working with Audio Visual integration companies
• Ability to effectively communicate both verbally and written with all levels within the organization
• Experience with HTML5 solutions
• Experience with live streaming events and IPTV systems

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None
Requisition ID: 62313 

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