Al Futtaim Jobs - UAE National/ Emirati - Customer Support Executive| Electronics (Dubai, AE)
Job Requisition ID: 141613
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
- Attend the customers at the reception and receive the units with no error/mistakes on the notification.
- Manage customer incoming calls and update the repair status
- Follow up with customer for estimate approval
- Customer complaints very minimal – based on the target
- Customer incoming calls to be attended within min rings based on the target
- CSI based on the target
- Customer waiting time – minimal based on the target
- Customer orientation
- Speed of attending to customers
- Accuracy of data entry
- System process knowledge and communication
- Update repair status in SAP
- Co-ordinate with stores for parts / units
- Responsible for SAP Billing / invoicing
- Filing of relevant documents.
- Co-ordinate with Drivers for the committed deliveries
- MIS reports
What you will do:-
Description of Accountability:
- Attend the customers at the reception and receive the units with no error/mistakes on the notification with no error/mistakes on the notification.
- Customer complaints very minimal – based on the target
- Customer incoming calls to be attended within min rings based on the target
- CSI based on the target
- Customer waiting time – minimal based on the target
- House keeping / grooming and preventability / punctuality
- Customer orientation
- Speed of attending to customers
- Team approach
- Initiative / flexibility and punctuality
- Accuracy of data entry
- System process knowledge and communication
Required Skills to be successful:-
- Good Communication Skills in English and Arabic
- Attention to Detail
- Highly Numerate
- Good Communicator
- Collaborative Style
- Optimistic Attitude
- Good working knowledge of Excel and key Microsoft Applications
- Knowledge of SAP an additional advantage
What equips you for the role:
- High School or Bachelor Degree
- 5-6 years’ experience working as customer support
- Retail background preferred
- Excel and computer literate
- Thinking and Analytical Skills.
- Empathy Customer service and results oriented Leadership and problem solving skills
- Good communication skills
- Excellent relationship skills
- Accountability
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
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