Jobs in UAE - Catering and Events Service Manager for Conrad Dubai at Hilton –UAE

Catering and Events Service Manager for Conrad Dubai at Hilton –UAE

Job Description:

• Managing Customer Service: Create an environment where everyone in the departmentis focused on creating that special experience to deliver exceptionalcustomer service.Actively seekverbal feedback from customers and staff at each function. Agree and implement actions to make improvements to customerservice. Positively deal with andlearning from customer complaints and comments with follow up and feedback to theFood and Beverage Director. Make sure all customer requests and queries areresponded to promptly and effectively while assisting on the floor during mealperiods each day. Be available to assist on duty in the Restaurant & Barsduring any busy days or special events. Be Pro-Active towards guests, assistingthem with any reasonable requests, and training all staff to see these thingsbefore the guests ask.
• Managing the delivery of Service Standards: Ensure all standards for Service Delivery asidentified in the Guest Satisfaction Manual and the Standard Operating andProcedures Manual are consistently delivered throughout the department. Have detailed knowledge ofDepartmental Standards. Be able toexplain the Standards to the team. Assessstaff performance against Standards. MonitorStandards through regular Standards Review checks. Develop action plans to address shortfalls in Standards andidentifying shortfalls before they affect customer service. Implement and follow though improvements identified.
• Managing the operation: Plan, prioritize, organize and control the day-to-day operation. Preparing rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc). Communicate effectively with Front Office and Groups & Tours about any in-house groups holding Catering events, ensuring direct liaison with Group Leaders upon arrival. Describe, assign and delegate duties and authority for the operation of the Catering Department at all times. Understanding what’s going on in other departments and implications for your own department. Planning ahead and ensuring adequate resources are available. Manage the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during functions, where necessary. Co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. Ensure the shift is reviewed and handovers and briefings are carried out. Maintain in-depth technical knowledge and skills required for the job. Maintain event and function histories to assist with returning events. To establish good communication with the Kitchen team. Participate in future menu changes with the F&B Service Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements.  Attend & participate in regular F&B, operational & roster meetings.
• Managing the Team: Provide and communicate clear direction to the team.Understand the aims of the hotel and the department’s role in achieving it.Communicate aims to the team. Set and agree to departmental objectives for selfand team. Represent the needs of the team to others in the hotel. Get membersof the team to work cooperatively with others. Keep the team up-to-date aboutdepartmental, hotel and company activities through regular communicationmeetings & memos. This includes special events and promotions in therestaurant.

Job Requirements:

Education:

• Degree-level qualification in a relevant field would be advantageous

Relevant Experience:

• Experience in a similar role with a proven track record
• Knowledge of local market
• Knowledge of hospitality

Technical Knowledge/ Skills/ Training required:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills

To Apply:
https://jobs.hilton.com/job/Catering-and-Events-Service-Manager-for-Conrad-Dubai/J3R5HR68F04FB7WZ38K

Tips for updating your Resume:
www.facebook.com/CareerAdvancers/posts/1540224409434136