(USA-WA-Seattle) Duty Manager Inflight Crew Scheduling

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** Role Summary The Duty Manager, Inflight Crew Scheduling is responsible for executing on the strategy for Inflight Crew Scheduling at Alaska Airlines. As a people leader, the Duty Manager leads and establishes priorities for a team of inflight crew schedulers in their day-to-day operation to ensure compliance with Federal Aviation Association (FAA), collective bargaining agreement (CBA), and company policy and processes for all flight attendant assignments and applicable contracts. Scope & Complexity As a people leader, the Duty Manager oversees a group of inflight crew schedulers and is the primary point of contact for all Alaska Airlines Flight Attendants and Inflight base leadership with regards to contractual interpretation, staffing challenges and Inflight Crew Scheduling impacts. Key Duties - Leads team and establishes priorities for Inflight Crew Scheduling. - Executes on strategy of Inflight Crew Scheduling focusing on the daily operation with an eye on weekly, monthly, and quarterly scheduling needs and operational factors including, but not limited to, irregular operations, SWAP, emergency response, and service recovery. - Makes decisions regarding daily operations of crew scheduling personnel including staffing, scheduling, and ensuring compliance to FARs (Federal Aviation Regulations), CBAs (Collective Bargaining Agreements), TSA (Transportation Security Administration) and department procedures. - Measure, analyze, and audit key performance metrics division-wide in the areas of safety, on-time performance, employee injuries, and sick leave. - Acts as the Inflight Scheduling subject matter expert within Systems Operations Control (SOC) and serves as primary point of contact for Inflight Leaders, Flight Attendants, Association Flight Attendants (AFA), and other SOC employees in regards to contractual interpretation, staffing challenges and Inflight Crew Scheduling impacts. - Partners with the AFA Scheduling Chair, Scheduling Committee, and Reserve Committee to resolve FA issues and concerns. - Initiates EFI (Extreme Flight Irregularity), Extended Tarmac Delay, and Global Notification (Medial alert) follow up communications to base leadership, divisional leadership, and affected personnel, and serves as a continuing primary point of contact. - Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management. - Shape culture of team through action, presence, and reinforcement of behaviors. Job-Specific Experience, Education & Skills Required - 5 years of experience in aviation, airline operations, transportation operations, or equivalent experience. - 2 years of leadership experience. - Bachelor's degree, or an additional two years of training/experience in lieu of this degree. - Ability and willingness to work a flexible schedule to include 8, 10, 12 hour shifts. - High school diploma or equivalent. - Minimum age of 18. - Must be authorized to work in the U.S. Preferred - A Bachelor of Arts or Science degree in Business Administration or a related field. - Experience in the development of policy and procedures. - Experience partnering with Union groups and Union leadership - Experience managing multiple mid-sized projects. - Demonstrated ability to lead implementation of forward thinking guidelines and procedures across the enterprise. - Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). - Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking - Strong working knowledge of airline/inflight operations with outstanding interpersonal skills and the ability to interface with all levels of Alaska, outside contractors, and regulatory authorities. - Strong organizational skills, confidence in decision-making, conflict management, and resiliency - Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results. Job-Specific Leadership Expectations Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. **PAY** SALARY GRADE: I SALARY RANGE: $69,000.00 - $115,700.00 Annually **START YOUR NEW JOURNEY NOW** Submit your application by 11/03/2019 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 35527 **Location** Seattle, WA **FLSA Status** Exempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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