Manager, IT Operations and Infrastructure (Dayton, OH, US)

Location: DAY PSA Corporate HDQ (DAY-PSAH) 
Additional Locations: Ft Worth, TX
Requisition ID: 30020 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. The Manager IT Operations implements and maintains IT Controls, defines and implements appropriate IT Operations processes and manages a team of IT Customer Service professionals with a strong focus on improving customer service levels. This position will have a “hands on” approach to managing the team and have direct involvement in installing, diagnosing, repairing, maintaining and upgrading all IT and communications hardware and equipment. This position is based out of Dayton, OH; however if the selected candidate resides in the DFW-area, they can remain there with a requirement to travel 50% of the time to the PSA Headquarters in Dayton.

 

Specifically, you'll do the following:

• Partners with the appropriate business units and other IT groups to identify, develop and implement infrastructure solutions that enable the achievement of business strategies
• Meets regularly with business units to gain insight into business challenges and promotes appropriate infrastructure technology solutions to address these challenges
• Manages strategic vendor relationships for hardware, outsourcing, maintenance and consulting related to the IT infrastructure efforts
• Manage the procurement process for new infrastructure equipment and services
• Schedules the working hours and on-call pager duty of staff to provide optimal 24x7 application support
• Manages AA Shared IT Services (Network, Security, Engineering, Field Services, etc.) relationships for efficient project execution and systems support
• Manages the IT support ticketing system to deliver exceptional customer service and performance
• Implements policies and procedures for IT service delivery that follow AA or Industry standards (Incident management, DR, EOSL, security, etc.)
• Creates and manages physical and logical security, production change control and user administration
• Responsible for their departmental and project financials and budgeting processes

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 8 years of experience in Information Technology
• 4 years of leadership experience
• Experience in attracting, selecting, developing and motivating individuals who can work as a team to meet deliverables and quickly overcome obstacles
• Proven ability to build, cultivate and promote strong relationships with internal customers at all levels of the organization, as well as with IT counterparts, business partners and external groups
• Ability to prioritize large list of potential projects within an environment of limited resources
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to think strategically and use sound judgment and initiative in making decisions
• Ability to concurrently handle multiple responsibilities while working with others
• Excellent analytical, planning and organizational skills
• Experience working with Agile project management methodologies and tools

Qualifications (Continued)

Preferred Qualifications

• Airline industry experience 
• Desired certifications: CmpTIA A+, Network+, ITIL, Server+, MCSE
• Ability to communicate complex concepts to diverse audiences and adjust messaging, as needed
• Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
• Ability to work well within a team environment, as well as independently

Additional Locations: Ft Worth, TX
Requisition ID: 30020 

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