Technician/Senior Technician, IT Services (Washington, DC, US)

Location: Reagan National Apt (DCA-CCSC) 
Additional Locations: None
Requisition ID: 28172 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

​This job is a member of the Information Technology Team, within the Information Technology Division. This position will be responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

 

Specifically, you'll do the following:

• Resolves and closes tickets/work orders supporting end-user desktops and peripherals
• Responds to customer support issues escalated from the Helpdesk
• Contributes to desktop projects (global installs/upgrades) as a project team member
• Remotely diagnoses and resolves requests utilizing remote tools
• Troubleshoots and collaborates with other departments to assist with infrastructure related issues
• Documents customer interactions in incident management system including asset management
• Recovers data from hard disk drives and/or perform data migration
• Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
• Installs and configures local and network based printers
• Performs preventative maintenance
• Works various shifts, holidays, on-call and travel as required
• Follows management guidance, adhering to IT policy and procedure
• Performs other duties as requested
• Travel, as required

Qualifications

Required Qualifications

• Associate/Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
• 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
• Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
• Overall knowledge of all Windows based operating systems including Windows 7
• Familiarity with workflow and ticketing systems
• Knowledge of VPN connectivity and ability to troubleshoot issues
• Ability to work independently and perform in a collaborative, team based environment
• Must be able to lift at least 30 lbs.

Preferred Qualifications

• A+ certification
• MCSE/MCP is a plus
• Previous IT infrastructure experience in Airline/Airport environment

Additional Locations: None
Requisition ID: 28172 

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