Coordinator, Learning Operations (Ft Worth, TX, US)

Location: Training & Conf Ctr (DFW-TRCC) 
Additional Locations: None
Requisition ID: 30437 

Overview

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Learning Operations Team within the People/HR Division. This position will be responsible for coordinating and managing training against budget, deliver efficiency of team resources by taking care of the administrative duties.

 

Specifically, you’ll do the following:

• ​Provides support to the learning and leadership teams in monitoring the scheduling and registration for the programs
• Coordinates the schedules for facilitators and guest speakers
• Maintains updated training materials, monitor, compile and prepare pre-work and coordinate classroom set up and tear down
• Assists with logistics for off-site classes
• Partners with learning, business units and leadership teams to provide daily oversight of key programs
• Provides exceptional internal and external customer service
• Monitors upcoming scheduled leadership offerings and class registration
• Builds classes in the LMS

About The Job(Continued)

• Provides assistance to learners with sign-up as needed
• Creates notifications and communicate directly with learners as needed
• Coordinates scheduling and assignment of classroom
• Maintains updated training materials
• Orders supplies to be on-hand proportionate to upcoming class schedules
• Uses SmAArt Buy for staples as needed
• Coordinates with printer suppliers to have adequate printed material in stock
• Works with learning and leadership program owners when there are updates to ensure that we have most recent version in stock from printer
• Prepares pre-work needed for leadership classes
• Communicates with Learners as needed to ensure pre-work assignments are complete (Emergenetics, Tools for New Leaders, etc.)
• Coordinates daily classroom set-up and tear down

• Provides assistance to learners with sign-up as needed
• Creates notifications and communicate directly with learners as needed
• Coordinates scheduling and assignment of classroom
• Maintains updated training materials
• Orders supplies to be on-hand proportionate to upcoming class schedules
• Uses SmAArt Buy for staples as needed
• Coordinates with printer suppliers to have adequate printed material in stock
• Works with learning and leadership program owners when there are updates to ensure that we have most recent version in stock from printer
• Prepares pre-work needed for leadership classes
• Communicates with Learners as needed to ensure pre-work assignments are complete (Emergenetics, Tools for New Leaders, etc.)
• Coordinates daily classroom set-up and tear down

Qualifications

Required Qualifications

 

• ​​​High School diploma/GED required
• Experience managing multiple complex projects simultaneously
• Experience working in a team-oriented, collaborative environment
• ​​Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Ability to work a flexible schedule
• Ability to work effectively both independently and with a team
• Ability to perform in a fast paced environment, handle multiple tasks simultaneously and functions as an integral part of a team
• Strong attention to detail and exceptional organizational skills
• Demonstrates excellent problem solving and analytical skills

Qualifications(Continued)

Required Qualifications(Continued)

• Self-motivated, with time management and prioritizing skills
• Ability to perform moderate lifting (approximately 30-50 pounds)
• Ability to maintain a professional appearance and attitude
• Ability to have a customer service focused mindset

 

Preferred Qualifications

• ​Bachelor’s degree in relevant field or equivalent experience/training
• Experience working in an administrative or customer service role
• Experience in a commercial airline company with fundamental understanding of operations

Additional Locations: None
Requisition ID: 30437 

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