Jobs in UAE - Quality Assurance Manager at Hilton

Quality Assurance Manager at Hilton – UAE

Job Description:

Design, implement and improve company quality standards
Analyze data in order to find areas for growth
Company values and brand standards and maintained and enliven
Training, motivating, coaching, and correcting employees to ensure that standards are met
Create reports to track progress
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
Ensures employees receive on-going training to understand guest expectations
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement
Establishes guidelines so employees understand expectations and parameters
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement

Job Requirements:

Technical Knowledge/ Skills/ Training required:

Be presentable and able to represent the brand at the level required
Have a skill in empathizing and communicating with guests from all backgrounds with strength and belief in the brand, product and systems you are implementing
Find it natural to enthuse others in the attraction of the local area and property itself, enhancing volume opportunities
Proficient time management skills and ability to multi task is crtical to this varied and exiting role

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

To Apply:
https://jobs.hilton.com/job/Quality-Assurance-Manager/J3Q5PQ6JM7M3F5CB648

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