Al Futtaim Jobs - Contract Driver | Hertz | Abu Dhabi, UAE (Abu Dhabi, AE)

Job Requisition ID: 36501 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

JOB DESCRIPTION:

To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service by adhering to agreed Hertz standards concerning vehicle check out, delivery, collections, exchanges and transfers process.

 

 

KEY ACCOUNTABILITIES:
Description	Performance Indicators
Vehicle delivery	Secure documents and get the customer to sign the delivery agreement. At the time of delivery ensure that the vehicle check report is accurately filled out by recording any additional damages, vehicle details, fuel, kms etc. Ensures that the Drivers Log Sheet is updated with each check out/check in transaction.
Vehicle collection on Rental agreement termination	Ensures that all damages along with the check in KM and fuel are properly recorded on the Vehicle Check report. Get proper acknowledgement from the customer on the Vehicle Check report. Maintains proper record of the collection on the Drivers Log Sheet.
Customer complaints and resolution	Ensure all policies and procedures are strictly adhered to ensure customer satisfaction. Where required customer challenges are escalated to the Contract Coordinator
Grooming and Al-Futtaim way behaviour	Adheres to Hertz grooming policy and I always portraying professionalism and integrity Ensures strict compliance to the set AF Way behaviours.
Defensive driving	Ensures safety standards are maintained Avoids traffic fines, damages

 

JOB CONTEXT:

Position is required for the duration of the agreement with Abu Dhabi Municipality and extension is dependent on contract renewal

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications and Knowledge: High school with valid UAE Driving License   Job-Specific Skills: Good command of English/Arabic, Defensive Driving abilities, knowledge of vehicle operations.   Behavioural Competencies: Customer focused, Good communication skills, Effective listening and Customer focus

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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