Jobs in Egypt - Manager – Project Management Office at Dell

Manager – Project Management Office at Dell

Location: DownTown

Job Description:

Requires standard office hours to support specific countries/customers within each country.
Leads a team of Project Managers, responsible for daily coaching, project level assistance and resolving customer escalations.
Comfort fielding inquiries from internal and external customers regarding project status or project escalations.
Maintains a constant Customer Experience focus.
Relationship builder with internal and external partners.
Proactively identifies potential issues, drives resolution to avoid customer impact and facilitate continuous improvement.
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
Works with Sales to increase Dell footprint within customer.
Maintains a constant focus on cost management and revenue attainment.
Able to comprehend the installation Statement of Service sold and articulate the service description/ project to the customer.
Supports administrative activities for the team: project assignment, scheduling tool management, time and attendance, etc.
Identifies opportunities for growth and innovation and facilitates internal process improvement.
Provide regular business updates to Director.

Ability to gain knowledge of Dell’s hardware and installation offers; Proven ability to learn and manage technical solution (compute, storage, network, and software) requirements in the construction and ongoing delivery of engagements
Efficient use of Dell systems, tools and applications

Job Requirements:

Education:

Technical Knowledge/ Skills/ Training required:

Fluency in English and one or several of the following languages: Italian, French, German, Dutch & Spanish (verbal and written) and effective at facilitating communication among team members with varied cultures, backgrounds, and areas of expertise
Able to be onsite, provide tactical direction and serve the team as a point of escalation and expertise on each engagement.
Ability to articulate messages clearly and concisely, while effectively facilitating communication among team members with varied cultures, backgrounds, and areas of expertise.
Excellent Project Management skills with a passion for providing superior customer service.

Experience working with European customers. Able to understand/relate to customer’s needs from different countries/ geographical areas.
Works on abstract and complex problems requiring evaluation of intangible variables with minimal direction and able to propose viable solution.
Ability to think independently and apply effective problem solving skills.
Ability to reach project objectives while remaining within budget/time constraints.
Able to engage in customer escalations, quickly understand project status, customer needs, identify required actions, and direct team on next steps.
Ability to provide management with clear and concise performance updates

Proven ability to manage and prioritize time and resources to meet customer service requirements
Consistently project a positive and professional image
Undergraduate degree or equivalent relevant work experience
Proficient with MS Excel and Outlook, and possess the ability to learn additional software programs

To Apply:
https://jobs.dell.com/job/cairo/manager-project-management-office/375/8829993

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