Jobs in UAE - CX Account Manager for Commercial Sector at Oracle – UAE
CX Account Manager for Commercial Sector at Oracle – UAE
Job Description:
- Performs outbound and inbound communication to CX Customers to sell additional services and solutions.
- Assists customer contacts with challenges and problems converting them into sales opportunities when possible.
- Maintains a working knowledge of the complete capabilities of CX’s services and of SaaS’s internal operational processes
- Maintain an active pipeline of forecasted sales to meet monthly quota objectives while working through each opportunity with manager
- Works to improve overall customer satisfaction in assigned customer accounts
- Manages complex, challenging and/or largest customers of any AMs on the same team
- Serves as the first line in the escalation path for customer satisfaction issues
- Has complete knowledge of SaaS products and services
- May mentor and coach lower level/new Account Managers while also attending to their personal job goals and responsibilities
- Liaises with Professional Services, SC and Support organizations to resolve issues for customers. Escalates potential issues to manager when needed.
Job Requirements:
Education:
- BA/BS degree in business/related field or equivalent work experience.
Relevant Experience:
- 5+ years’ experience in business applications sales preferably in a software / technology Industry
Technical Knowledge/ Skills/ Training required:
- Strong applications background and understanding of software systems
- Strong background in selling software applications to Enterprise Market with knowledge of competing vendors in Gulf region
- Excellent understanding of business applications – ERP. CRM and CX
- Advanced knowledge of Sales methodology
- Has well superior communication skills to execute complex sales transactions and to provide information and to clarity to any sales deals; or problem resolution situation.
- Conducts interactions with internal/external clients, peers, and management in a polished and highly professional manner
- Demonstrates excellent written and verbal communication skills
- Displays above average customer orientation skills
- Above average analytical and problem solving abilities
- Strong presentation skills
- Best among peers negotiation skills
- Advanced knowledge of Sales methodology
Tips for updating your Resume:
www.facebook.com/CareerAdvancers/posts/1540224409434136
No comments: