Technical Lead, IT Network Infrastructure (Ft Worth, TX, US)

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 31316 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This Infrastructure Technical Lead position is a member of the Revenue and Planning Technology team within the Information Technology Division and is responsible for developing and supporting multiple applications used by the Revenue Management and Network Planning business units.  As a member of this agile team, the successful candidate will have the opportunity to work in a collaborative environment with internal customers, business analysts, project managers, IT architects, developers and other infrastructure engineers to understand requirements and development needs while gaining valuable experience and skills.

 

Specifically, you’ll do the following:

• Provides technical leadership to infrastructure and application development teams to advance technology by utilizing knowledge of multiple technologies and platforms
• Works with product teams to create detailed specifications, requirements, estimates and ensures tasks/projects are completed on time and within scope
• Participate in early stage hardware & software definition and prototype evaluation
• Provides technical design recommendations
• Defines IaC standards and adhere to best practices and security guidelines
• Automate infrastructure provisioning and application deployments using DevOps tools
• Define standards for configuration, monitoring, reliability and performance and participates in infrastructure delivery and validation reviews
• Provide guidance on implementation and support of the platforms and applications
• Participate in creating and maintaining service roadmaps

About The Job (Continued)

• Applies appropriate technology to improve productivity and/or reduce costs resulting in value to the company
• Develops and enforces design principles for infrastructure standards that adhere to best practices and security guidelines
• Troubleshoots and debugs complex issues; identify and implements solutions
• Maintains an effective approach on problem solving, multi-tasking, coordinating and scheduling in accordance with stated goals to ensure visibility and predictability
• Presents on standards, new technologies, best practices and patterns
• Interact and communicate with application teams on systems integration tasks, dependencies, and troubleshooting issues
• Influences and empowers team members for growth and independence
• Supports and contributes to process improvement efforts
• Escalates technical issues when needed to keep project on track and minimize risk
• Facilitates achievement of expected deliverables and obligations of Services Providers
• This position will include off hour work to perform changes after hours and provide on-call production support (24 x 7 x 365), as required

Qualifications

Required Qualifications

• Bachelor’s in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of progressive experience with a broad understanding of current and emerging technologies
• 3+ years of experience as a WebSphere and Tomcat administrator
• 3+ years of experience of system administration on either RHEL 6/7 or Window 2008+
• 2+ years of total experience with Java, HTML, Java Script, and/or other web development technologies
• Proficient in developing and delivering software using agile methodologies.
• Experience working with Docker Containers, Kubernetes and  Cloud Foundry
• Experience in IBM WebSphere Architecture, Design and Support of Enterprise scale deployments.
• Strong networking fundamentals and working knowledge of firewalls, load balancers, etc.
• Solid understanding of Java design patterns and best practices
• Experience supporting and delivering in a DevOps environment using tools like Git, Jenkins, Maven, Docker, Selenium, Puppet/Chef/Ansible
• Knowledge of database and persistence layers such as: Oracle, SqlServer, PostgreSql, NoSql, Object Storage
• Thorough understanding of software development life cycles, development and technology tools, testing methodologies and requirements gathering
• Possesses strong analytical and problem solving skills
• Passion for change and continual improvement with ability to effectively lead, drive and support change

Qualifications (Continued)

Required Qualifications (Continued)

• Experience with current best practices in IT standards, principles, and security practices
• Proven ability to work across multiple functional teams in the creation of business solutions
• Ability to influence through outstanding interpersonal skills, collaboration and negotiation skills
• Experience with the operations of large scale and highly available computer systems deployed in both traditional and cloud environments
• Proven ability to build strong and sustainable relationships with internal and external stakeholders
• Experience supporting and directing technical architecture for supported business domains
• Ability to simultaneously handle a large infrastructure delivery workload involving multiple projects, day-to-day tasks, meetings and ad-hoc technical requests
• Ability to be highly responsive and communicative, act with urgency, commit to follow-through and delivery, and respond to many simultaneous challenges with tenacity and innovation
• Ability to scrutinize applications and services to ensure they adhere to security standards
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• During adversity or challenges, ability to apply discipline, responsibility, initiative and resources to stay on course and/or achieve resolution
• Proficient in authoring, editing and presenting technical documents using Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)
• Sound judgment and willingness to exercise same in sometimes ambiguous situations.
• Willingness to guide and willingness to learn.

Qualifications (Continued)

Preferred Qualifications

• Demonstrated proficiency with Configuration Management, Automation and/or CI/CD tools.
• Demonstrated initiative, flexibility and ability to adapt to changing priorities and work environments
• In-depth knowledge and experience designing, developing and deploying Micro-Service based software systems
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Understanding of the application environments and related tools, and their relationship to each other
• Understanding of the end-to-end implementation process and procedure
• Understanding of PCI, SOX, PII and security processes and standards
• Demonstrated project management experience
• Airline industry experience

Additional Locations: None
Requisition ID: 31316 

Apply Now