(USA-KS-Wichita) Contract Service Lead

**WHAT WE'RE ABOUT** We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together. **YOUR ROLE** **Alaska Airlines Contract Service Lead Positions for AS COPS and RSSA employees** ***For AS COPS and RSSA employees: A preference bid must be submitted to central bidding to be eligible for this position*** KEY RESPONSIBILITIES - Responsible for supervising the Customer Service, Ramp, Operations and Cargo functions - Oversee ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment - Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future - Maintain involvement in customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded - Evaluate individual work performance and provide necessary feedback - Monitor compliance with FAA and company regulations and periodically reviewing applicable documents - Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed) - Represent Alaska Airlines Customer Service-Airports at various meetings with the Vendors, Airport and other airlines - Assist budgetary controls and accountable documents - Assist with station audits and compliance - The Contract Service Lead will not be responsible for Alaska Airlines employment decisions and/or the administration of discipline - Other duties as assigned - Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring QUALIFICATIONS - High school diploma or equivalent required - Two years airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations required - Experience with agent scheduling and budget controls preferred - Experience with coaching employees on performance related issues preferred - Working knowledge of Image preferred - Able to lead, motivate, and successfully communicate with a diverse workgroup and other internal departments required - Proven ability to tactfully communicate with others required - Position to begin within two weeks of the interview process required - Must be flexible to work weekends, holidays and various shifts required - Please see your Collective Bargaining Agreement (CBA) on specifics regarding Contract Service Lead positions - Candidates will be selected per COPS Letter of Agreement #10 or RSSA Letter of Agreement #1 - A preference bid must be submitted to central bidding to be eligible for this position - Minimum age of 18 - Must be authorized to work in the U.S. **START YOUR NEW JOURNEY NOW** Submit your application by 07/26/2019 11:59pm (Pacific Time). We'll be happy to see it. **EQUAL EMPLOYMENT OPPORTUNITY** Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws. Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required. **Job ID** 34813 **Location** Wichita, KS **FLSA Status** Nonexempt **Full/Part Time** Full-Time **Regular/Temporary** Regular
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