Al Futtaim Jobs - Assistant Vice President - Call Centre | Orient Insurance (Dubai, AE)

Job Requisition ID: 39505 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

 

 

We are currently looking to recruit Assistant Vice President – Call Centre to develop and implement retention strategy for Personal Lines Insurance based on the business plan and target. To manage a team of Call Centre Insurance Assistants who handles the retention of Personal Lines Insurance business.

The duties and responsibilities for this role are the following:

1. To lead and manage a team in Call Centre and ensure that they achieve their business objectives on a monthly basis.
2. Develop and implement new retention strategy to ensure that all the KPIs are met.
3. Develop and implement business plans for Call Centre to drive sales and business growth.
4. Generate and analyze reports as required by the management for planning and monitoring purposes.
5. Maintain operational excellence and improve corporate image in the Call Centre through customers’ feedback and improvement initiatives.
6. Manage the development of staff, by identifying training required and their day to day functions.

 

QUALIFICATIONS:

• Graduate of a relevant university degree or Diploma in Insurance.
• Minimum of 5 years work experience, handling similar job responsibilities
• Good knowledge of insurance products, preferably Motor insurance.
• Excellent leadership skills
• Organized and good IT skills in terms of preparing reports and data analysis

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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