Engineer/Senior Engineer, IT Infrastructure (Ft Worth, TX, US)

Location: AA Headquarters 2 (DFW-HDQ2) 
Additional Locations: None
Requisition ID: 32044 

Overview

Join us for a career with endless possibilities.

Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.

 

You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers.  At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people. 

 

What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

 

Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.

About The Job

This job is a member of the Information Technology Team, within the Information Technology Division. The Customer Technology Infrastructure team is looking for a highly skilled and exceptional Infrastructure Engineer to support current platforms and integrate new technologies to improve infrastructure delivery.

 

Specifically, you’ll do the following:

• Provide on-going support for existing systems
• Perform or coordinate gathering, review, and analysis of data and data integrity
• Manage system configurations, system access, and analyze and recommend enhancements to improve system operations
• Manage communication on support issues, create system reference guide, training material, and system and process diagrams, as well as Runbooks updates
• Perform quarterly operating system patching for supported platforms
• Perform scheduled patching of software development applications, such as Java JDK.
• Participate in planning, designing, developing, testing, and supporting of systems and interfaces within current projects
• Install and test infrastructure hardware and software
• Monitor performance of platforms and determine opportunities to refine the configuration of a component and/or determine new system requirements
• Proactively identify, investigate, and mitigate potential IT platform issues, and provide alternative approaches and solutions

About The Job (Continued)

• Stay current with systems technology best practices and quickly adapt to emerging technologies
• Work with cross functional teams to support Infrastructure Platforms, including enterprise services, application teams, vendors, and business partners
• Provide appropriate and timely feedback on the status of current efforts
• Encourage an environment of sharing and team work among the team.
• Travel, as required

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 3 years of experience as a systems or infrastructure engineer or administrator
• Advanced ability to plan strategically for current and future business environments, including future technology and business design changes to create flexible, scalable solutions
• In-depth knowledge of IT business operations, systems requirements, and processes
• Demonstrated experience in the following:
• Windows and Linux (RHEL) administration
• Management and support of VMWare environments
• Server load balancing, clustering, and other application scaling concepts
• Scripting to automate frequently executed activities
• Orchestration of Infrastructure using Ansible and/or SaltStack
• Supporting private and public cloud platforms, such as Cloud Foundry, IBM Cloud, and Microsoft Azure
• Security components, such as SiteMinder, LDAP, SSL certificates, and other third party security products
• Messaging queues such as IBM MQ, Kafka, and RabbitMQ

Qualifications (Continued 1)

Required Qualifications (Continued)

• Container platform management and orchestration using Docker, Kubernetes, and/or Swarm
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Ability to work independently and manage one’s time.
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Ability to analyze complex problems and implement solutions and/or workarounds
• Experience in DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
• Proficiency in Agile project management methodology, specifically within the infrastructure area
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Access, and Visio)

Qualifications (Continued 2)

Preferred Qualifications

• Master’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5+ years of experience as a systems or infrastructure engineer or administrator
• Ability to effectively communicate both verbally and written with all levels within the organization
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups
• Ability to influence through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to work well within a team environment, as well as independently

Additional Locations: None
Requisition ID: 32044 

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