Jobs in Egypt - Customer Service Supervisor at Voo
Customer Service Supervisor at Voo
Location: Downtown
Job Description:
- Develop and implement customer service policies and procedures
- Define and communicate customer service standards
- Oversee the achievement and maintenance of agreed customer service levels and standards
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Review customer complaints and Handle It
- Track customer complaint resolution
- Handle complex and escalated customer service issues
- Evaluate and manage staff performance
- Identify and address staff training and coaching needs
Job Requirements:
- Has experience in E – Commerce specially experience in dealing with shipping companies.
- Experience in Logistics is preferable
- Has experience in dealing with merchants as he will deal with online consumers.
To Apply:
Kindly send your resume to talents@getvoo.com mentioning job title in subject line
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https://careeradvancers.org/resume-cv-tips/
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