Jobs in Egypt - Customer Service Supervisor at Voo

Customer Service Supervisor at Voo

Location: Downtown

Job Description:

Develop and implement customer service policies and procedures
Define and communicate customer service standards
Oversee the achievement and maintenance of agreed customer service levels and standards
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Review customer complaints and Handle It
Track customer complaint resolution
Handle complex and escalated customer service issues
Evaluate and manage staff performance
Identify and address staff training and coaching needs

Job Requirements:

Has experience in E – Commerce specially experience in dealing with shipping companies.
Experience in Logistics is preferable
Has experience in dealing with merchants as he will deal with online consumers.

To Apply:
Kindly send your resume to talents@getvoo.com mentioning job title in subject line

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