Jobs in Egypt - Senior Tech Support Engineer at Orange

Senior Tech Support Engineer at Orange

Location: Nasr City

Job Description:
-To provide a professional first point of contact for the Customer.

-Act as the point of reference and mentor for the team.

-Share experience and knowledge within the team.

-Provide day-to-day guidance and coaching.

-Buddy up the newcomers through their induction phase.

-Technical knowledge and overall skills enhancement.

-Create, validate and update technical documents and knowledge documents.

-Undertake the daily incident management tasks.

-Undertake any other assigned reasonable task by the manager.

-Owns the chronic and complex problems / incidents and drive those incidents for quick and efficient solution.

-Acts as a delegate for the team leader when needed.

-Participate in the training delivery program (customer, technical, process).

-Participate in the new services/customers and offers handover to operation.

-Participate in the overall team improvement, including customer support and KPIs improvement.

Job Requirements:
-Advanced communication skills.

-Interpersonal, organizational and presentation skills.

-Fluent in English (French & German is a plus).

-Consulting and problem solving skills.

-Able to work efficiently and independently to meet deadlines.

-Able to understand complex customer infrastructure and good understanding of services offered.

-Ability to work under pressure & multitasking skills are required.

-Innovative, team player & agile.

-Solid knowledge of Orange technologies and offers (certificates are a plus)

To Apply:
https://orange.jobs/jobs/offer.do?joid=83763&lang=en

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