Jobs in Egypt - Service Desk – Cloud for Business at Orange

Service Desk – Cloud for Business at Orange

Location: Nasr City

Job Description:
Service Desk within Orange Cloud for Business

– Provide timely and professional technical support for all IT incidents and changes related to all Cloud Offers.
– Ensuring customer satisfaction in every step of problem resolution.
– Perform technical escalations in line with our Fault Management policy.
– Liaise with other relevant internal departments to ensure all incidents are managed properly.
– Monitoring the performance and the behavior of orange critical applications.
– Real time monitoring: incident detection and analysis, logging of the faults in the relevant.

Job Requirements:
– Fluent in both English and French.
– Excellent verbal and written communication skills.
– Knowledge of commonly-used concepts, practices, and procedures for end user technical support.
– Strong Customer Service Experience. 1-2 years experience is a plus.
– Excellent Phone Etiquette.
– Strong problem solving and research skills.
– Functional knowledge of Windows or Linux + Cloud Computing Basics.

To Apply:
https://orange.jobs/jobs/offer.do?joid=83610&lang=en

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