Jobs in Egypt - Systems Analyst 3-Support at Oracle
Systems Analyst 3-Support at Oracle
Location: Heliopolis
Job Description:
- To manage and resolve Customer Requests according to product main strategy and model.
- Respond and resolve customer issues within Key Performance Indicator targets.
- Maintain an up-to-date and in-depth knowledge of new products.
- Ensure the timely completion of planned proactive tasks and Customer Requests.
- Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.
- Maintaining product expertise in assigned cluster.
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Job Requirements:
Education:
- The candidates should have a degree in Computer science.
Relevant Experience:
- 3-5 years experience in using and administrating Solaris 10/11 is a must
Technical Knowledge/ Skills/ Training required:
o Database Oracle Certified Professional (OCP) is plus
o Strong knowledge of UNIX, Linux and/or Windows.
o Experience in OVM Sparc,Oracle Linux/Red Hat / OPS Center/ ZFS Storage / OVM X86 is essential
o Experience in Exadata / SuperCluster is a plus
o Excellent written and spoken English is a must.
o Willing to travel for long tasks and high frequent
o Customer Focus.
o Planning and Organizing.
o Working Globally/Team Working.
o Results Orientation.
o Have a strong Communication skills.
o Problem Recognition and Resolution.
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