Operations Manager, Flight Service Base Operations (Los Angeles, CA, US)
Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)
Additional Locations: None
Requisition ID: 32245
Join us for a career with endless possibilities.
Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.
You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.
What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.
Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.
This job is a member of the Flight Service Team within the Customer Experience Division. This position will be responsible for leading and managing the performance of Flight Service Managers, Administrative Support Staff and Flight Attendants.
Specifically, you’ll do the following:
- Ability to work collaboratively and in tandem with DFW Base Manager, Operations Managers and Regional Director
- Partners with Labor, Legal, Human Resources, Crew Resources/Scheduling and Flight Service Headquarters to interpret and apply corporate policy, procedures and the Joint Collective Bargaining Agreement
- Works together with local APFA representatives to reach interest-based decisions for the company and Flight Attendants
- Collaborates with key station personnel at DFW, Headquarters and the Food and Beverage team to enhance the overall customer service experience
- Identifies, leads, and motivates a strong management team in achieving the department's overall objectives, while being an advocate for Flight Attendants at the base
- Manages the daily operation while continually seeking ways to reduce costs, and giving our customers excellent customer service
- Ability to work rotating shifts, nights and weekends
Required Qualifications
- Bachelor’s degree or equivalent experience
- Strong managerial skills
- Experience in working with a diverse group of employees
- Ability to lead by example
- Familiarity with functional area
- Ability to manage management, non-management and contract labor work groups
- Ability to handle multiple responsibilities and effectively coordinate multiple projects at the same time
- Excellent interpersonal, collaboration, planning and organizational skills
- Innovative and proactive in addressing workforce issues
- Ability to build consensus with various groups
- Strong PC skills
Preferred Qualifications
- Previous supervisory experience and knowledge of AA budgeting, policies, and procedures
Additional Locations: None
Requisition ID: 32245
Apply Now
No comments: