Al Futtaim Jobs - General Manager, Aftersales - Toyota - Al Futtaim - UAE 1 (DB01, AE)

At Al-Futtaim, we look for the world’s top leaders with the entrepreneurial spirit, global vision, and passion to consistently drive our diverse teams forward as we continue to expand our company across all sectors. Our work is propelled by the desire to make a difference and become one of the most progressive companies in the Middle East and beyond. At the centre of our actions and visions are Al-Futtaim’s Values of Respect, Integrity, Collaboration, and Excellence, and we recognise and reward quality performance aligned to these.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. Our career opportunities span from our home base in the UAE out to the shores of Singapore and we are in industries ranging from automotive and retail, to finance and real estate, working with international names like Lexus, Ikea, Robinsons, and Toshiba. Our multicultural and multinational team gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

General Manager, Aftersales - Toyota - Al Futtaim - UAE

 

Reporting to the: MD Toyota

Direct Reports: 4 (2 Regional After Sales Managers, 1 Distributor After Sales Manager, 1 Aftersales Operations Manager)

681 (Indirect 376 + Directs 305)

 

Job Purpose and Context:

The GM Aftersales reports to the MD; and their role is to create a Customer Centric Sales Organization driven by highly engaged Sales Professionals that live the Al Futtaim Values of Respect, Integrity, Collaboration & Excellence.

 

This role holder needs to be exceptional at Driving Performance and Influencing a very broad set of stakeholders to achieve the results required (both inside and outside the organizational hierarchy).

 

To deliver on ‘Best in Town’ Customer Net Promotor Score, achieve budgeted Net sales, and Net Profit for Toyota Aftersales by developing a highly talented and driven service organization that is a role model of Al Futtaim Values, true to Toyota Brand, and extremely Customer driven.

 

Minimum Experience:

15-20 years in Automotive After Sales with 8+ years in P&L Management position

 

Minimum Qualifications and Knowledge:

Graduate in a Technical Degree (Engineering or Automotive equivalent). Postgraduate in Business management would be an added advantage.

 

Job-Specific Skills:

P&L Management, After Sales KPIs and operating model experience in large national organizations, Toyota Service experience. Automotive Technical know-how.

 

Behavioural Competencies:

Excellent communication skills, Excellent leadership skills, People focus and Excellent Customer handling skills. Exceptional influencing/negotiation skills.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

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