Al Futtaim Jobs - Service Contract Controller | Volvo Bus Division - FAMCO Al Futtaim UAE 1 (DB01, AE)

Service Contract Controller | Volvo Bus Division - FAMCO Al Futtaim UAE

The job holder is responsible for collating information, generating reports and monitoring service contracts profitability. The role involves interaction with customers, workshop team and sales team. The responsibility also includes presentation of reports related to service contracts to senior management.

 

Minimum Experience:

• 3 - 5 years service contract coordination / administration within the Middle East in particular commercial auto / Truck / Bus / Heavy Equipment industries. 
• Experience with working on multiple commodities and variety of services, with proven ability in contract and purchasing negotiations
• Experienced PC User in particular SAP, MS Office, Excel, email and Internet  

 

Planning

• Contract Administration: Establish initial lines of communications with Customers and Clients, ensure prices and delivery schedule are as quoted / per Master Contract / Agreement, identify and prioritise other “deliverables”, e.g.: QA/QC and / or HSE Plan, and promptly highlight differences / risks, etc. to the Contract Manager.
• Establish individual files and tracking procedures for deliveries, other “Deliverables”, invoicing and payments, etc.  Ensure Customers and Clients receive regular and accurate updates on deliveries and details of the cause of any delays.  Coordinate with Customers and Clients to ensure satisfactory Contract performances
• Claim Investigation / Special Projects:  Ensure all claims are fully documented and reported on in a timely manner.  Elevate action to Contract Manager / Senior Management as necessary.
• Cross Functional Support / Training:  Assist other Departments, e.g.: Logistics / Finance as necessary.

 

Organisation & Communication

• Organize implementation of effective Contract Administration processes and procedures on multiple Contracts.
• Maintain effective communications with Clients, Customers and Suppliers, etc.

 

Contract Administration Management

• Maintain accurate and current files, documentation and other records.
• Assist the Contract Manager and Logistics Manager when requested.
• Ensure prompt decisions on Claims. Ensure timely closeout action.

 

Reporting & Compliance

• Prepare and distribute scheduled and ad hoc reports in a timely manner.
• Maintain compliant records of Contract Management related activities for future reference or audit purposes.
• Report instances of Supplier unsatisfactory performance to Procurement Manager in a timely manner.

 

Job-Specific Skills:

• Good communicator in English; Arabic an advantage
• Sound technical knowledge
• Requisite knowledge in MS office
• Valid UAE drivers’ license
• Ability to think analytically
• Planning and organizing

 

Behavioral Competencies :

• Customer Focus
• Adaptability
• Effective Communication
• Continuous Self Improvement
• Innovation
• Result Oriented
• Team Work Effective Communicator

 

If this position sounds like you, please answer all the nessacary application questions and attach your CV to be considered. 

 

Apply Now